Basic service delivery is a fundamental right for all South Africans, especially vulnerable groups. Effective and efficient channels of communication between multi-stakeholder groups involved and affected by service delivery are essential. Digital citizen engagement has recently emerged as a key approach for supporting two-way communication…

Increased accountability through federal and state education policies has resulted in a growing demand for educators to access, understand, and utilize the various types of data to adapt their practice. These data include student work, district benchmarks, observation of instruction, and high-stakes state assessments, among others. Despite the…

The purpose of this article is to improve our understanding of data-driven decision-making strategies that are initiated at the district or system level. We apply principal-agent theory to the analysis of qualitative data gathered in a case study of 4 urban school systems. Our findings suggest educators at the school level need not only systemic…