Organization leaders are dependent on information technology for corporate productivity; however, senior managers have expressed concerns about insufficient benefits from information technology investments. The problem researched was to understand how midsized businesses justify investments in information technology infrastructure. The purpose of…

New forms of organization development are moving from a classical diagnostic perspective to a dialogic perspective. This move includes a focus on exploring positive states of organizing, shared aspirations, and the design of preferred futures as key outcomes of a strategic change process. Training and development that applies the elements of the…

There is information available in the literature that discusses information technology (IT) governance and investment decision making from an executive-level perception, yet there is little information available that offers the perspective of process owners and process managers pertaining to their role in IT process improvement and investment…

Purpose: The aim of this paper is to present a holistic approach to training, that clearly demonstrates cost savings with improved effectiveness and efficiencies that are aligned to business objectives. Design/methodology/approach: Extending Kirkpatrick's evaluation framework with Phillips's return-on-investment (ROI) concepts, the paper conveys a…

When Palmdale School District and Pivot Learning Partners entered into their first contract in 2006, neither organization foresaw the magnitude and complexity the relationship would take over time. Pivot Learning Partners (formerly known as Springboard Schools) is a non-profit service provider that first entered the Palmdale School District…

Purpose: This article describes one way for committee chairs, program administrators, and/or task force leaders to effectively galvanize an educational program change process. In particular, it introduces and describes the successful use of an assumptions audit (AA) to expose, challenge, reinforce, and/or discard a variety of educational program…

Managers need to be skilled at diagnosing the demands of a situation and flexible in selecting and implementing a change strategy tailored to the demands. A model for selecting appropriate change strategies is presented. (Author)

In this account of practice, the authors introduce a variant of classic action learning, called developmental action learning (DAL). The DAL model, derived from cognitive development theory, introduces conventional learning modules prior to the more intensive set experience. It also calls for facilitation designed to help participants, selected…

The book is concerned with optimum manpower utilization in the private and public sectors and examines a variety of types of organizations. In this guide to structured manpower planning, contents include management and manpower in an era of change; a model of the overall manpower planning and implementation process; case material on technological…

The authors, representing the viewpoints of the academic and the practicing consultant, consider the integration of intervention theory and practice in public schools. The first part of the presentation discusses the intervention theory as a guide to the activities of the organizational change agent. The distinctive characteristics of the public…

The questions of how managers learn and what kind of learning really makes a difference in managers' development were examined through case studies during which some 60 managers from five well-known organizations (a large private sector firm, the British Post Office, a British government department, Britain's open university, and a British large…

Roles and functions of senior and front line managers in VET organizations and their approaches to developing management and leadership expertise were examined in order to identify best practices. Based upon mail surveys sent to managers in 1551 registered training organizations (365 responded, for a response rate of 23.5%), 147 telephone…

This volume, the fourth of a five-volume series, contains three onsite case studies of organization development (OD) selected from a sample of 76 school districts. The purpose of the case studies was to analyze in detail different types of OD programs and their use. Each case study represents a different OD focus: case study A involves a survey…

This document contains three papers from a symposium on organizations in transition that was conducted as part of a conference on human resource development (HRD). "Human Resource Development in an Industry in Transition: The Case of the Russian Banking Sector" (Alexander Ardichvili, Alexander Gasparishvili) reports on a study…

This document contains 14 papers on human resources (HR) and human resource management (HRM) in virtual organizations. The following papers are included: "Series Preface" (Rodger Griffeth); "Volume Preface" (Robert L. Heneman, David B. Greenberger); "The Virtual Organization: Definition, Description, and…