The purpose of this paper is to highlight the complexities involved in higher education provision and how systems thinking and socio-technical systems (STS) thinking approach can be used to understand the education ecosystem. Systems thinking perspective is provided using two case studies: the development of European Learner Mobility (EuroLM)…

Purpose: Starting from the experience of the University of Bologna, this paper provides an innovative framework to analyse how universities are rethinking courses and curricula, teaching, research programmes, campus operation and partnership to address the Agenda 2030. Design/methodology/approach: The paper proposes a methodological approach to…

This paper investigates the dynamics of student enrolment in the Syrian private higher education sector. The paper adopts a system dynamics approach, to construct suitable simulation models that could be used to examine the complex and dynamic interactions between student flows, staff ratios and investments in plant and facilities. The study…

In this paper, a model and tool is proposed to assist universities and other mission-based organisations to ascertain systematically the optimal portfolio of projects, in any year, meeting the organisations risk tolerances and available funds. The model and tool presented build on previous work on university operations and decision support systems…

The institutional planning, budgeting, and monitoring system used by the National Technical Institute for the Deaf at Rochester Institute of Technology, which provides continuous development, evaluation, and modification operating in advance of rather than in reaction to potential administrative crisis, is described. (MSE)

As part of a project studying intrainstitutional planning, management, and evaluation, four case studies were undertaken in 1976 of academic planning at Villa Maria College, Kansas City Metropolitan Community College District, West Virginia University, and Western Washington University. The case studies were part of an ongoing project, the…

The guide describes for colleges and universities how to establish and conduct a program of continuous improvement of administrative operations. An objective appraisal-review process is described that relies on mobilizing the pool of managerial and analytical talent already existing at every institution. For decisionmakers, an overview of…

Colleges and universities must find a way to streamline and integrate information management processes across the organization. The Georgia Institute of Technology responded to an acute problem of dissimilar operating systems with a campus-wide integrated administrative system using a machine independent relational database management system. (MSE)

A management planning model developed by Furman University is described. The model is a decentralized participative approach to institutional governance that stresses decision-making based on use of appropriate research and allocation of resources based on management by objectives. (MLW)

The University of California (Davis) has revamped its workers' compensation program by improving accountability and safety, implementing safety training, informing workers of the costs of the workers' compensation program, designating a physician and physical therapist, giving light duty to injured employees, using sports medicine techniques, and…

Total Quality Management, based on theories of W. Edward Deming and others, is a style of management using continuous process improvement characterized by mission and customer focus, a systematic approach to operations, vigorous development of human resources, long-term thinking, and a commitment to ensuring quality. The values espoused by this…

Two cases illustrate an approach that considers characteristics and needs of each situation separately. One case involved the establishment of a new baccalaureate program; the second involved the remodeling of a master's program, undertaken from outside the program, by committee. (MSE)

Planning issues and computing technology changes are reviewed and decision support systems are examined as a means of providing an appropriate information system for the university institutional research office. Examples of formative attempts to provide such systems at Carnegie-Mellon University (CMU) and other institutions are considered. The…

This second of two monographs dealing with comprehensive institutional planning is directed at institutional representatives involved in the planning process at two-year colleges. It contains (1) information on a step-by-step approach to developing and implementing a comprehensive planning process (chapters 1-3) and (2) a case study of planning…

A General Policy Systems Theory is outlined and its application at a university in regard to governance in the face of retrenchment is described. The way that this model of nonrigorous but holistic research supports the Purpose, Target, Results (PTR) strategy and is in turn more useful than either operations research/management or science/systems…