Goals of cultural competence are commonly described as creation of a health care system and workforce capable of delivering high-quality care to all patients regardless of race, ethnicity, culture, or language. While this "system" is made up of individuals, it also has a life of its own, as with all institutions. In this chapter, the…

This essay explores the contributions of "Evaluation Practice" and the "American Journal of Evaluation" to our understanding of evaluation ethics. The review is organized according to the five Guiding Principles for Evaluators (Systematic Inquiry, Competence, Integrity/Honesty, Respect for People, and Responsibilities for General and Public…

This article discusses the community collaboration and systems advocacy domains of the ACA (American Counseling Association) Advocacy Competencies (J. A. Lewis, M. S. Arnold, R. House, & R. L. Toporek, 2002). A case illustration is presented, and the 8 Advocacy Competencies within each domain are applied to the case study.

Examines how modern technology is redefining competences, particularly those required by aircrews in state-of-the-art cockpits and how rule-based descriptions may not always be as practical as cognitive schemas and frames or case-based reasoning. Concludes that a wider systems perspective must include a balance between intuitive and analytic…

People's mental models are viewed as being significant in achieving organizational outcomes, on the assumption that mental models influence people's acts. A fundamental issue in the area of organizational learning, then, is the relation between mental models, learning and performance. We contend that a fruitful line of work is to study persons as…

This document contains four symposium papers on assessing employee performance. In "Influence of Liking and Similarity on Multi-rater Proficiency Ratings of Managerial Competencies" (Reid A. Bates), the pattern of correlations identified between raters, independent variables, and different competencies suggests that raters may react…

This document contains the analytical reports and case studies presented at a 1992 Organisation for Economic Cooperation and Development policy seminar that focused on assessment, certification, and recognition of skills and qualifications in vocational education and training. The following papers are included: "The Issues" (Hilary…

This document contains three papers from a symposium on standards and certification in human resource development (HRD). "Implementing Management Standards in the UK" (Jonathan Winterton, Ruth Winterton) reports on a study that explored the implementation of management standards in 16 organizations and identified 36 key themes and…

This document presents a case study for an innovative session exploring the nature of learning and the relationship between action learning within academic programs in adult education/human resource development (HRD) and the higher education institutions that house them. The first two sections discuss the dilemmas confronting higher education and…

In 1997, the South West Institute of TAFE (Technical and Further Education) in Victoria, Australia, and Royal Melbourne Institute of Technology jointly developed an online workplace delivery model for administrative and clerical workers. The model was aligned with national standards encompassing the formal qualifications for four certificates in…

This document contains 14 papers on human resources (HR) and human resource management (HRM) in virtual organizations. The following papers are included: "Series Preface" (Rodger Griffeth); "Volume Preface" (Robert L. Heneman, David B. Greenberger); "The Virtual Organization: Definition, Description, and…

This book examines lifelong learning in the Information Age and the role of higher education (HE) in providing the educational services needed by lifelong learners. The following are among the topics discussed in the book's eight chapters: (1) changes in HE (repercussions of globalization in the educational sector; competition in higher learning;…

The assessment of practice in nursing and midwifery education programs across England was examined to determine its validity, reliability, fairness, and effectiveness in maintaining and developing the quality of care. The research was conducted in two phases. Phase 1 was designed to identify theoretical and practical areas of concern that would…

This document, which was developed with input from 14 Illinois middle schools, is a comprehensive guide to planning and implementing career development activities in middle schools. The following are among the topics discussed: (1) background information (the rationale for and importance of career development; young adolescents' interests and…