Discussion of quality control in online and CD-ROM databases focuses on the problem of data elements that are omitted from records. Completeness testing is discussed; search strategies are described; and a case study of Bowker's Video Directory, part of the Children's Reference Plus database, is presented. (eight references) (LRW)

The "Setting the scene" deliverable of the QMPP project (www.qmpp.net) has been authored by Mr. Ari-Matti Auvinen (HCI Productions Oy) and many QMPP project partners. In addition to the definition of the scope of the project, it includes also a good list of references to the literature of user-generated content as well as good web links…

Interest in Total Quality Management (TQM) at institutions of higher education has been stressed in recent years as an important area of activity for institutional researchers. Two previous AIR Forum papers have presented some of the statistical and graphical methods used for TQM. This paper, the third in the series, first discusses some of the…