These proceedings present 3 invited papers, 65 submitted papers, and 17 presentations on work in progress that were given at the Fourth International Conference on Information Systems Development. The three invited papers are: "Information Systems Planning in Small Business" (Georgios Doukidis, Panagiotis Lybereas, Robert D. Galliers);…

Examines the results of a research exercise involving case studies in 20 United Kingdom organizations aimed at investigating: the skills and knowledge required for Web site development work, how such skills and knowledge are used in actual practice, and the mechanisms by which such skills and knowledge can be acquired and improved. (Author/AEF)

The emerging field of participatory design is devoted to involving end users of a new technology in the design of that technology. This paper presents a case study of the participatory design of educational software and discusses guidelines derived from federally-funded formal research on participatory design projects. The case study involved the…

This paper discusses some of the common threads shared by three dissimilar cases of multimedia authoring: multimedia conference proceedings, multimedia courseware development, and multimedia information kiosks. The benefits and pitfalls of academic development are reviewed and points of wisdom are shared. The paper draws on the experiences from…

Presents an empirical case study of the use of ITS, a software development environment designed by IBM, by Continental Insurance for underwriting applications. Use of a rule-based user interface style that made electronic forms look like standard insurance industry paper forms and worked according to Continental's guidelines is described.…

Discusses extended ICA (Integrated Chameleon Architecture), a public domain toolset for generating text-to-hypertext translators. A system called SGML-MUCH has been developed using E-ICA (Extended Integrated Chameleon Architecture) and is presented as a case study with converters for the hypertext systems MUCH, Guide, Hyperties, and Toolbook.…

Discusses the development of effective interactive learning environments based on a case study of a staff development program for university personnel that combined a Web-based database with CD technology. Topics include aspects of educational design; software design, including feasibility studies; project management, including team issues and…

Interactive multimedia (IMM) is a technology with the potential to change the way people learn, acquire information, and entertain themselves. This technology brings together a range of fields and requires the skills of professionals from those fields. This handbook offers practical advice on issues related to developing successful interactive…

Describes the design and evaluation of a prototype electronic performance support system for use in a university setting that was based on a needs analysis relating to an existing lecture-based course. Performance support for staff and for students is examined, and self-study support material is discussed. (LRW)

Discusses situations that are ready for the formation of a learning community and suggests that virtual learning might be the answer. Offers a case study of a software-development company and explains how to set up elements on an intranet. Includes marketing tips for promoting the new learning community. (JOW)

This case study covers the process of developing a computer-assisted tutorial on how to write a research paper for returning adults at a community college. This paper discusses the need for faculty development and technical support for instructors who want to implement technology into their classrooms. Preliminary stages of the tutorial…

Discussion of user-design as a theoretical process for creating training, software, and computer systems focuses on a case study that describes user-design methodology in home health care through the context of diffusing a new laptop patient-record-keeping system with home nurses. Research needs and implications for the design process are…

Discussion of multimedia courseware development focuses on a framework of ways of thinking, modeling, working, and controlling the development process to derive criteria for a comprehensive method. Separate quality assurance of both product and process is proposed, and a case study involving second-language learning is presented. (Author/LRW)

Describes a custom authoring system that was developed for use by multinational corporations who use computer-based training (CBT) that must be adaptable to diverse individual markets. Criteria for multinational CBT programs are discussed, the use of BASIC programing language is explained, and the author interface is described. (nine references)…

An intelligent advisor system is an adaptive system aimed at intervening when the user of any application software performs complex transfer tasks. An important aspect that needs to be taken into account when designing and developing an advisor system is the strategies and tactics used by the advisor to provide the user with an environment…