Uses a case-study approach to describe and analyze the effects of emphasizing design principles in a technical communication course. Looks at student assignments and at student self-evaluative comments about their assignments. Suggests that focusing on design principles can help students improve the organization and design of their documents. (PA)

Solves the problem of student diversity in technical writing courses by proposing a thematic approach to course content, with appropriate materials arranged in a classroom library of case studies. (RL)

Describes a three-week section of a business communication course on the strategies of crisis communication. Provides background on the emergence of the field, a summary of several notable case studies for possible consideration, and suggestions on how crisis communication can be successfully integrated into the business communication curriculum.…

Professional communication as commonly taught and practiced encourages the avoidance of ethical concerns and responsibilities. Communicators are asked to accept the assumption that they are engaged in the value-free transmission of objective truth. Teachers should go beyond instruction in communication techniques to engage students more deeply in…