This article is about how information is gathered in organizations to make decisions. There is actually a long history in economics on this topic, called the "economics of information," but this is a bare beginning on the topic for libraries, suggesting only a few patterns from observation and a few literatures that might help with the challenge.…

Software design is still a craft; techniques are based on the way things have been done, not on basic theorems or design principles. Suggests that academic software design needs to be more like a science or technology and that a taxonomy of design solutions or classification method is required. Describes two case studies. (MLW)