This paper presents a case study of a hands-on exercise to improve students' project management skills on repetitive infrastructure/modular projects. The exercise was to construct a large foam-board model of the University of Waterloo campus, involving over 40 buildings. The exercise design involved training on the integrated life-cycle decisions…

A quality management system is an essential and mandatory instrument for maritime higher education institutions mandated by the International Convention on Standards of Training, Certification, and Watchkeeping for Seafarers. To design an effective quality management system, it is strongly recommended to take the most comprehensive model of the…

Change initiatives in higher education are frequently guided by an institutional change management program which provides employees with a framework and set of skills to better understand problems and facilitate change at the organisational level. In this paper, we explore employee perceptions of Six Sigma as a tool for facilitating change at one…

This dissertation considers the effects of national rankings, specifically the 2010 National Research Council (NRC)'s Data-Based Assessment of Research-Doctorate Programs, on higher education institutions' behavior. National research studies of graduate education require significant resources and data, yet it is uncertain how universities make…

Purpose: The purpose of this paper is to examine the factors that drive a firm's decision to invest in training in India's IT-enabled services/business process outsourcing (ITeS/BPO) sector. It aims to consider a much-neglected area and an often-cited need to consider external factors, especially the needs of an organisation's clients in a firm's…

A descriptive research project was conducted to investigate how 57 public school districts in the United States used data-informed processes and data support tools like the Quality School Portfolio (QSP) to address key district questions. The research project was a partnership among the American Association of School Administrators, the National…

Experience with implementation of Total Quality Management at the University of Minnesota-Duluth office of institutional research illustrates how tools alone will not produce desired changes if variation in team members' management styles are not taken into account. The team's capacity to accommodate individual differences is critical to success.…

The trend toward outside contracting of college and university services is examined, and issues involved in the decision to do so are discussed. The experience of one university in outsourcing its printing services shop is offered as illustration of how this approach can resolve several administrative issues: cost, quality and extent of services,…