The everyday operations of a school district depend on a network of people, including students, teachers, staff, and administrators. However, the ancillary services staff are really responsible for making the school day run smoothly. They are often the first employees that students see in the morning, either on the school bus or in the cafeteria,…

Conventional wisdom may support the presumed notion that higher expectations increase efficiency and improve quality. However, this claim may only be validated when workers are equipped with appropriate tools, training, and a conducive work environment. This study implements various interventions, observes outcomes, and analyzes data collected in…

This guide, one of four, is a product of the Project on Social Architecture in Education, initiated to find out what it takes to develop a program and a working social system for a new school. The project began with interviews with school planners and consultants, then moved to the study of six new innovative public schools for a two-and-a-half…