Basic service delivery is a fundamental right for all South Africans, especially vulnerable groups. Effective and efficient channels of communication between multi-stakeholder groups involved and affected by service delivery are essential. Digital citizen engagement has recently emerged as a key approach for supporting two-way communication…

The Portuguese navigation system was established in the 15th century as the first learning organization (LO) and achieved great success. The high similarity of the Portuguese navigation system to Project-Based Organizations (PBOs) inspires the development of a model for Project-Based Learning Organizations (PBLOs). This study analyzed the…

The Advanced Persistent Threat (APT) presents an ever present and more growing threat to organizations across the globe. Traditional Information Technology (IT) incident response falls short in effectively addressing this threat. This researcher investigated the use of single-loop and double-loop learning in two organizations with internal…

Purpose: The current paper aims at contributing to the understanding of interorganizational knowledge integration by highlighting the role of individuals' understandings of the task and how they shape knowledge integrating behaviours. Design/methodology/approach: The paper presents a framework of knowledge integration as heedful interrelating.…

The problem addressed in this study is the willingness or reluctance of information technology (IT) knowledge workers and managers to share knowledge. The purpose of the study was to examine the willingness or unwillingness of technical personnel in IT to share technical knowledge and the issues surrounding their reluctance, if any. The study…

The purpose of this research was to identify knowledge transfer gaps and current practices, prepare current project managers to accept the challenges associated with leadership opportunities that are coming available due to retirements through cross training efforts and succession planning, and to identify the proper management of knowledge…

Learning is essential in organizations for them to survive. However, given the changing environment owing to global inter-connectedness, mobile workforce, global unpredictability and complexities, the learning approach must also change. Today the Learning and Development unit must be able to facilitate collaborative work, develop learning…

This paper shows some research which analysed the didactic functionality of Personal Learning Environments (PLEs) and Open Educational Resources (OERs). They were created by students from the Master's Degree in Information and Communication Technologies applied to language teaching and processing, at Universidad Nacional de Educación a Distancia…

Uncontrollable costs, schedule overruns, and poor end product quality continue to plague the software engineering field. Innovations formulated with the expectation to minimize or eliminate cost, schedule, and quality problems have generally fallen into one of three categories: programming paradigms, software tools, and software process…

Though it is universally accepted that the face-to-face approach is the best way for education and training, however, with the advent of the information and communication technologies (mainly the World Wide Web) it became possible to enhance further the methods we are using to teach our students and to share the teaching material within a broaden…

The ability of academic libraries to produce timely and effective responses to various environmental changes constitutes a major challenge for them to enhance their survival rate and maintain growth in competitive environments. This article provides a conceptual model as an analytical tool for both improving current services as well as creating…

Onboarding ensures learning success through sharing and acquiring knowledge to remain competitive. However, little is known about new Information Technology (IT) hires' learning needs in the absence of onboarding; therefore, the purpose of this case study was to examine, increase, and retain their technical knowledge at the Unified Communications…

Purpose: The purpose of this paper is to emphasize the need for knowledge management (KM) in the teaching-learning process in technical educational institutions (TEIs) in India, and to assert the impact of information technology (IT) based KM intervention in the teaching-learning process. Design/methodology/approach: The approach of the paper is…

Web 2.0 technologies have transformed the way people in information industries engage with their clients, collaborate on projects, promote their services and gather community knowledge. In this paper, we describe the impact of industry adoption of Web 2.0 technologies on an information management course. The students in this course are either…

Technology and knowledge seem to be at hand for everyone, but evidences show that both still are eluding us. University of Guadalajara (UDG) as well as other Higher Education Institutions creates knowledge from research in a daily basis. Nevertheless, in UDG there is not system that promotes creation, preservation and, sharing of knowledge created…