Knowledge transfer between employees is a primary concern in organizations. Employees create or acquire content that partially represents knowledge. These knowledge elements are specific to the context in and for which they are created and rarely address the learning needs of other employees in other work situations. Organizations therefore need…

Claims made for case studies are analyzed, and some of the obstacles to using this kind of evaluation information are discussed. The analysis is based on evaluation of a federally funded project which combined the evaluation with attempts to use that information to help other schools. (Author/CTM)