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Peer reviewedAllen, Nancy; And Others – Reference Librarian, 1992
Includes five articles that discuss (1) outcomes assessment in higher education; (2) the librarian's role in academic assessment and accreditation; (3) what library skills to teach high school students; (4) an innercity high school library programs; and (5) accountability for bibliographic instruction programs in academic libraries. (69…
Descriptors: Academic Libraries, Accountability, Accreditation (Institutions), Case Studies
Download full textCotta-Schonberg, Michael – 1995
This report describes Copenhagen (Denmark) Business School Library's (CBSL) use of performance measurement to manage the quality of library services and facilities. The CBSL quality management program consists of: a statement of strategic goals of development and operation, including a focus on users, good service, efficient internal functions,…
Descriptors: Academic Libraries, Case Studies, Cost Effectiveness, Efficiency
