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| Journal Articles | 2 |
| Reports - Descriptive | 1 |
| Reports - Research | 1 |
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Peer reviewedStalker, John C.; Murfin, Marjorie E. – Journal of Academic Librarianship, 1996
Discusses the results of the Wisconsin-Ohio Reference Evaluation Program (WOREP) that was used by the reference department at the Brandeis University (Massachusetts) library. Results are compared with an onsite evaluation to determine factors that influence the provision of high-quality reference service. (LRW)
Descriptors: Academic Libraries, Case Studies, Comparative Analysis, Evaluation Methods
Peer reviewedThomason, Jean – New Directions for Institutional Research, 1993
At Samford University (Alabama), Total Quality Management methods and tools were used to reorganize the library. The professional librarians formed the quality team. Focus on customer needs and restructuring of staffing and organizational processes have resulted in both quantifiable and less tangible improvements in service and environment. (MSE)
Descriptors: Case Studies, Educational Quality, Higher Education, Institutional Research
