The increasingly evolving context in manufacturing and service industries calls for more active learning approaches to easily grasp new business strategies, such as customer-centric operations management. The authors report on case-based courses about a specific customer-centric strategy namely mass customization. The courses echo the Kolb model…

Educational institutions have a vital role to play shaping the future of our environment. Education provides opportunities for students to become environmentally conscious citizens besides being educated. In this study, an attempt has been made to study the perception of management students and teachers in the city of Mumbai, India, to determine…

This article aims to investigate the academic performance (measured by quality points) of the business students in quantitative courses. It also explores the impact of a number of factors on the academic performance of business students in these courses. A random sample of 750 third- and fourth-level business students at the United Arab Emirates…

There has been considerable emphasis recently on analysis (systems, economic, cost-benefit, etc.) in government decisionmaking activities. One approach that is currently popular is the planning programing budgeting system (PPBS). PPBS is often described as a means of helping responsible officials make decisions. The implication of the system is…

Management development in higher education, particularly improvements in the capacity of institutions to generate viable future plans and to manage scarce resources, has become an increasingly important agenda item to administrators and policy-makers during the past decade. This book attempts to develop frameworks for improving management and…

This packet contains the materials necessary for presentation of the fifth of ten modules that comprise a portion of the National Training and Development Service Urban Management Curriculum Development Project. This module focuses on cost benefit and cost effectiveness analysis, a methodology for coping with the problem of allocating scarce…

This packet contains the materials necessary for presentation of the tenth of ten modules that comprise a portion of the National Training and Development Service Urban Management Curriculum Development Project. This module focuses on policy/program implementation which is concerned with clarification of goals, task delineation, organizing,…

This packet contains the materials necessary for presentation of the eighth of ten modules that comprise a portion of the National Training and Development Service Urban Management Curriculum Development Project. This module focuses on productivity measurement which is the evaluation of the efficiency with which resources are consumed within the…

The purpose of the Middle-Management Center (M-MC) is to engage educational organizations, individuals, and groups in the metropolitan New Orleans area in simultaneous research and action to facilitate the development of more productive and responsive schooling while focusing on the problemsolving processes and practices of management. The center…

This packet contains the materials necessary for presentation of the fourth of ten modules that comprise a portion of the National Training and Development Service Urban Management Curriculum Development Project. This module focuses on long range or technical forecasting techniques which are designed to reduce predictive uncertainty in regard to…

This packet contains the materials necessary for presentation of the ninth of ten modules which comprise a portion of the National Training and Development Service Urban Management Curriculum Development Project. This module focuses on performance auditing which evaluates activities and operational efficiency by reviewing finances, management…

This packet contains the instructional materials necessary for presentation of the seventh of ten modules that comprise a portion of the National Training and Development Service Urban Management Curriculum Development Project. This module focuses on capital facilities planning in local government finance. Capital facilities planning encompasses…

This packet contains the materials necessary for presentation of the third of ten modules that comprise a portion of the National Training and Development Service Urban Management Curriculum Development Project. The management by objectives module presents a framework for identifying, integrating, monitoring, and evaluating the goals and…

This packet contains the materials necessary for presentation of the second of ten modules that comprise a portion of the National Training and Development Service Urban Management Curriculum Development Project. This module focuses on issue papers which are first phase studies to be used as foundations for more extensive policy and program…