This article seeks to nuance arguments about the impact of broad policy technologies of auditing processes upon teachers' practices by providing empirical evidence of the effects of such processes, in context. Specifically, the article draws upon a cross section of teachers' accounts of schooling practices in a specialist, academically oriented…

Discusses the use of action planning to measure the return on investment (ROI) for use with performance improvement interventions. Describes how this process is used and presents a case study showing how one organization built evaluation into the performance improvement process and positioned action planning as an application tool. (Author/LRW)

Examines the measurement system established at Mississauga Transit as an example of an organization that has utilized measurement information for performance improvement purposes by establishing formalized feedback mechanisms aligned with divisional strategic goals. Describes a framework that facilitated the interpretation and use of data by…