Purpose: This paper aims to explore the use of developmental evaluation methods with community of practice programmes experiencing change or transition to better understand how to target support resources. Design/methodology/approach: The practical use of a number of developmental evaluation methods was explored in three organizations over a…

This article examines the phenomenon of volunteering from a benefit-cost perspective. Both the individual making a decision to volunteer and the organization making a decision to use volunteer labor face benefits and costs of their actions, yet these costs and benefits almost always remain unarticulated, perhaps because the common perception of…

Case studies about managing evaluation are examined for perspectives on expertise in managing evaluation. There are lessons on a geography of managing, managing as organizational work, the notions of "competency" and "expertise," and managing evaluation as professional work. Dreyfus and Dreyfus (2004) offer a framework for an introductory…

This qualitative study explores how employees learn from Team Primacy Concept-based employee evaluation and how they use the feedback in performing their jobs. Team Primacy Concept-based evaluation is a type of multirater evaluation. The distinctive characteristic of such evaluation is its peer feedback component during which the employee's…

Purpose: The aim of this paper is to present a holistic approach to training, that clearly demonstrates cost savings with improved effectiveness and efficiencies that are aligned to business objectives. Design/methodology/approach: Extending Kirkpatrick's evaluation framework with Phillips's return-on-investment (ROI) concepts, the paper conveys a…

This article focuses on ethical issues faced in evaluation practice from the viewpoint of third generation of activity theory, which gives a constructive perspective on how contradictions can be a driving force behind interorganizational learning and development in multiactor networks. The problem field is firstly addressed through an illustration…

This paper examines the use of development centre methodology to measure the gap in performance for fieldwork staff in a social welfare organisation. The process follows the construction of a capability framework, a set of work-based simulations for participants and the use of a 360-degree instrument. These processes are combined to measure and…

A case study focusing on learning outcomes from a web-based course and integration of new knowledge into work practices at the County Administration of Sweden is analysed. The study has a process-orientated longitudinal character combining different methodological approaches. The current work situation of the workers was studied using interviews.…

An organizational learning capability survey was used to benchmark the process by which two companies tried to become learning organizations. Over 2 years, both significantly improved learning capability via different paths. One used generic interventions with a small group; the other targeted a small group first with later diffusion across the…

The authors present the argument that evaluation as currently practiced is failing the needs of the social sector, if the goal is to help organizations achieve their mission. Three case studies are presented in which evaluation played a key role in the development of a learning culture within the organization. Each case highlights the positive…

This article explores the use of an evaluation model of learning and development utilizing formative, summative, and confirmative steps, along with a framework for developing evaluation tools aligned with organizational change goals. A case study is presented in which formative, summative, and confirmative evaluations were used to assess materials…

This case study describes and critically evaluates two contrasting models of quality management that have been used to support organizational development within De Montfort University, the United Kingdom, during periods of major internal and external change. These models are audited self-evaluation within a developed management structure, a…

Few studies exist on the impact of practical participatory evaluation when the evaluator is not only a member of the organization, but also has program knowledge and expertise. This paper addresses this gap in the literature by reporting on a 2.5-year longitudinal single case study of practical participatory evaluation of a national, publicly…

Studied the efforts of a state-funded evaluation support unit in Rhode Island to increase evaluation capacity in 13 community-based organizations through a needs assessment, on-site technical assistance, a workshop series, and selected model projects. Measures of organizational needs, staff confidence, and agency progress are used to document…

Examines the role of training for improving the performance of people in ways that both they and their organizations value, focusing on what the true worth of training is and can be. Proposes a model for calculating return-on-investment (ROI) in training. Presents a case study of its application within an operational context at a bank. (Contains…