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Direct linkRama, Kondapalli, Ed.; Hope, Andrea, Ed. – Commonwealth of Learning, 2009
The Commonwealth of Learning is proud to partner with the Sri Lankan Ministry of Higher Education and UNESCO to produce this "Quality Assurance Toolkit for Distance Higher Education Institutions and Programmes". The Toolkit has been prepared with three features. First, it is a generic document on quality assurance, complete with a…
Descriptors: Empowerment, Higher Education, Distance Education, Pilot Projects
Mitchell, Stephen M. – 1997
This guide draws on case studies to identify lessons for small and midsized firms who wish to improve the quality of their services and facilitate change. Following an introduction, section 2 describes the context in which the research was undertaken after a needs analysis was conducted of small and midsized businesses and service providers, and…
Descriptors: Case Studies, Change Agents, Change Strategies, Delivery Systems
