Managers are often faulted for not managing performance; when performance issues surface, they first look to training as a possible solution. But without correctly identifying the cause of a performance problem, they can choose the wrong solution. The behavior engineering model (BEM) helps diagnose performance problems as well as engineer a…

Discusses the concept of differentiating between legitimate needs (gaps between current and desired results) and wants (the customer's preferred solution for meeting needs). A case study from a human resources development group is presented, including a proposed solution, the performance technology compromise, and impacts on design and evaluation.…

For the twenty-seventh year, the Research and Theory Division of the Association for Educational Communications and Technology (AECT) is sponsoring the publication of these Proceedings. Papers published in this volume were presented at the National AECT Convention in Chicago, Illinois. The Proceedings of AECT's Convention are published in two…