Deming's principles and TQM problem-solving tools and techniques can be used to solve noninstructional problems such as vandalism, dropouts, and student absenteeism. This case study presents a model for principals to apply to identify root causes, resolve problems, and provide quality outcomes (at reduced cost) in noninstructional areas. (Contains…

Experience at Rio Salado Community College (Arizona) has shown that an administrative issue should be examined first to determine whether application of the continuous improvement process is an appropriate use of resources. Areas truly in need of significant improvement should have priority. (MSE)

This book presents interactive problem-solving situations based on the principles of Total Quality Management. Following the introductory chapter, the second chapter describes the two stages of the problem-solving process: (1) analysis of the problem and its causes, and (2) identification of a solution. Each stage is comprised of three…

Describes the application of the General Purpose Utility Problem-Solving technique that was developed at the University of Technology, Sydney, to the problem experienced by a satellite university campus library where there were periodic shelving backlogs. Highlights include cluster methods, total quality management applications, and the use of…

College programs winning the 1992 American Association of University Administrators awards for outstanding academic administration during times of fiscal constraint are described briefly. Awards were given for total quality management (Oregon State University), enrollment management (Indiana University), and financial management (Chaffey Community…

The University of Kansas experience in applying Total Quality Management methods illustrates how use of flow charts can reduce substantially the time spent on a complex data-collection and reporting process. Although flow chart construction can be time-consuming, it is a systematic way to uncover sensible solutions with significant payoffs. (MSE)

Some organizations are having difficulty with the Total Quality Management (TQM) approach. Problems appear to come from reliance on prepackaged TQM programs, large-scale, diffuse implementation, mass training programs, measurement paralysis, overemphasis on tools, process selection, outmoded reward structures, and simplistic views of change and…