Most states in the United States operate their public preschool programs in a mixed delivery system that serves children in local education agencies (LEAs) as well as non-LEA settings, such as Head Start agencies, child care centers, private schools, and family child care homes. To inform state preschool administrators and policymakers as they…

Institutions of higher education are faced with challenges when implementing an assessment initiative. These challenges include constraints on time and resources, the demands of specialized accreditation, and faculty motivation to comply. In addition, the communication of the expectations around assessment must be clear to all constituents in…

An organizational development and quality enhancement effort at the University of Cincinnati (Ohio) incorporating characteristics of several popular quality management systems has produced unanticipated benefits in the administrative services and information technologies division: downsizing was less drastic than anticipated; innovative financing…

Purpose: Despite the abundance of research on quality management there is no universal consensus on how best to measure quality in higher education. This paper undertakes a critical evaluation of the different methods used to assess the quality of provision in higher education departments in the UK. Design/methodology/approach: Drawing on relevant…

The Georgia Southern University admissions office implemented Total Quality Management (TQM) principles to control the quality of information management. It is suggested that, although TQM is used best on an institutionwide basis, it can also be useful in improving quality, reducing cost, increasing productivity, and achieving competitiveness on a…

This article aims to study the design and the organization of auditing systems to develop environmental or quality assurance schemes at the farm level and the role that extension services could play in these processes. It starts by discussing the issue of combining auditing and advisory activities and developing auditing competences. Empirical…

At Rio Salado Community College (Arizona), project documentation is the final step in the continuous improvement cycle. This stage is very important because it assists others in understanding the work the team has done and documents in detail when, where, how, and why process changes were made. (MSE)

Hoshin, or breakthrough, planning is the Total Quality Management method of integrating strategic planning into the daily work of organizational units. Delaware County (Pennsylvania) Community College's adaptation of the process and its use in daily management are described and presented in the form of a flow chart. (MSE)

This article discusses the impact of resource reallocation by colleges and universities using Virginia Commonwealth University as an example. Alternative areas for creative reallocations noted include increased productivity/efficiency, quality improvement, growth by substitution, targeted fund raising, planned savings, categorical funding, tuition…

The trend toward outside contracting of college and university services is examined, and issues involved in the decision to do so are discussed. The experience of one university in outsourcing its printing services shop is offered as illustration of how this approach can resolve several administrative issues: cost, quality and extent of services,…

The impact of government policy initiatives on public-sector further education (FE) and FE lecturers in the United Kingdom was examined through a case study of a small group of full-time creative arts lecturers at a large urban FE college. A qualitative research approach was used. Data were collected through the following methods: participant…