A survey of workers participating in a manufacturing plant workplace English-as-a-Second-Language (ESL) program resulted in these suggestions: schedule classes during the work day, with class time paid for, replace a cash incentive program; hold lessons in a meeting room, not cafeteria; and involve greater number of employees and employer in…

The Australian engineering company, Jaques, and Swinburne University of Technology conducted a joint project to write more than 190 operating instructions for the company's 77 employees. First, the university's Workplace Skills Unit (WSU) interviewed 75 production workers to identify their language, literacy, and training needs. The WSU negotiated…