Higher education is undergoing great changes that require universities to adapt quickly, and making these changes can be difficult. One discipline that can aid in executing change is project management, which has developed a set of clear processes and strategies for completing initiatives quickly and effectively. Several authors have identified…

A framework is described to assist institutions in evaluating the extent to which activities described as "quality improvements" or "quality enhancements" are likely to directly improve the student experience. The framework classifies ways of improving the student experience into "coaching improvements",…

This article outlines a methodology for characterising features of programme-level assessment environments so that the relationship between features of the assessment environment and students' learning response can be studied. The methodology was developed through the detailed case study of nine undergraduate degree programmes: one in each of…

Discusses benchmarking, the continuous process of measuring one's products, services, and practices against those recognized as leaders in that field to identify areas for improvement. Examines ways in which benchmarking can benefit human resources functions. (JOW)

Recent literature on academic program review or evaluation is reviewed, including case study reports of ways in which systematic reviews of programs have been designed and carried out at selected colleges. Attention is given to procedures that have been used or suggested for collecting information. (MLW)

The Quality Circle Model of Planning is presented as a program evaluation approach for schools serving students with blindness. The model helps administrators solve problems using creative, innovative approaches; identifies human and monetary resources for successful implementation of the plan; and provides a framework for evaluating the plan's…

A study on the use of performance indicators within a quality assurance system in higher education in the Netherlands is reported. The case study of seven departments of economics shows the attention paid to structural aspects of the curriculum instead of the declared object of the program evaluation. (SLD)

Although Columbia University's economic plight is familiar, debate over administrative and academic cutbacks is fiercer than most because of its history, decentralized administration, and unique problems of its Manhattan location. Relationships between faculty and administration have become strained as programs have been reduced, consolidated, or…

The British experience with nationwide research quality assessment exercises and newly-introduced measures to improve research program accountability is described. Consequences for institutions of higher education and for the system as a whole are examined, using the University of Glasgow (Scotland) as an example. Utility of performance indicators…

Reports on a five-year ethnographic, longitudinal study of a British higher education college during a process of change in quality assurance. Identifies tensions experienced during the process and stresses the influence of context, the unpredictability of change, and the lack of simple prescriptions for managing change projects. (DB)

Licensing and certification regulations for Intermediate Care Facilities for the Mentally Retarded (ICF/MR) can adversely affect individuals, distort the allocation of scarce resources, and encourage community residences to become small institutions. A case study of one home in northern California illustrates poor program evaluation and the need…

This report focuses on the proprietary vocational school industry in New York State. Part 1 describes the increases in the utilization of student financial aid programs by vocational schools and the effects of this aid on school enrollment. This part also introduces the role of the New York State Education Department in the regulation of the…

Nine European Community Member States (Belgium, Germany, France, Greece, Ireland, Luxembourg, Portugal, Spain, and United Kingdom) conducted national studies that involved case studies of quality assurance in continuing education. Analysis of findings indicated that many firms regarded continuing training as a central instrument for achieving…

The Scottish Vocational Education Council's National Certificate has its origins in the Scottish Education Department's (SED's) decision to rationalize the provision of certification for non-advanced further education in Scotland under one body. This report presents case studies of assessments of students performed by colleges in Scotland, based…

As the number of after-school programs has expanded, states are increasingly interested in information that helps in the design, selection, and management of such programs. With the sponsorship of Stone Soup Child Care Programs in California, the RAND Child Policy Project and the Promising Practices Network was commissioned to measure adherence of…