This paper attempts to deal with the elusive nature of quality in quality management, using a case study to examine quality control measures implemented in an academic context and to show an emergent framework for quality enhancement. This paper introduces the concept of the ecology of quality assurance and examines efforts to maintain and advance…

This article provides results from a three semester case study of the pedagogical efficacy of an innovative quality management field exercise. A series of direct and indirect measures were used to assess the extent to which the field exercise met a set of learning objectives. The results indicate that the assessment framework is useful in…

A training need analysis of the position of university lecturer, undertaken at Victoria University of Wellington (New Zealand), identified 10 key roles encompassing the range of expected teaching activities and a faculty development program to address them. Findings have also been integrated into the university's quality management system. Uses of…