This paper is a case study of a Master of Library and Information Studies degree program online option that has been unusually successful in retaining and graduating students. Design characteristics of this program that has maintained a retention rate of over 90 percent over five years are described and mapped to the literature on distance…

This ethnomethodological case study analysis explored and described how The Student Learning Imperative (American College Personnel Association, 1994), Principles of Good Practice for Student Affairs (American College Personnel Association & National Association of Student Personnel Administrators, 1996), and Good Practice in Student Affairs…

A study investigated effectiveness of a University of Southern Queensland (Australia) program to improve access to higher education for disadvantaged groups. Results suggest that, although the program improves access, it has inherent inequities, does not provide adequate student support, and does not consider student readiness for the demands of…

A study of seven diverse professional schools suggests that, although a variety of strategies (e.g., early identification, preprofessional contact, resocialization of faculty and matriculated students, and support services) can produce successful affirmative action for women and minority students, a concise, directed program geared to the school's…

Dropout research reveals that students attending two-year institutions persist at significantly lower rates than students enrolled in four-year schools. In addition, the research indicates that student involvement in campus life at any institution increases the likelihood of persistence. Therefore, a major challenge for student services staff in…

This report describes and analyzes the programs of the Education Fund of District Council 37 of the American Federation of State, County, and Municipal Employees (AFSCME) in New York City. The Education Fund is a program carried out by the union to provide a wide variety of educational curricula, many on its premises, for the union's thousands of…

This report examines best practices in the delivery of Student Support Services (SSS), one of the three Special Programs for Disadvantaged Students known as the TRIO programs. Data have shown that participation in student support services has a positive effect on student outcomes, but many participants do not receive enough services to receive…