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Jerald, Craig D.; Van Hook, Kristan – National Institute for Excellence in Teaching, 2011
Teacher evaluation has emerged as a major focus for reform at the highest levels of education policymaking, and for good reason. Most evaluations are based on scant evidence of actual effectiveness, produce inflated ratings, and provide teachers with little useful feedback. This paper offers policymakers and practitioners important "lessons…
Descriptors: Evidence, Feedback (Response), Teacher Effectiveness, Teacher Evaluation
O'Brien, Mary; Watson, Peter – 2002
In their search for new ways to assess their agencies' success in working with children and families, child welfare administrators and senior managers are increasingly seeking regular and reliable sources of information that help them evaluate agency performance, make ongoing decisions, and provide an accurate picture for agency staff and external…
Descriptors: Agencies, Change Strategies, Child Welfare, National Standards
Ginsburg, Sigmund G. – Business Officer, 1994
It is suggested that college administrators not let satisfaction with current operations develop into complacency. This includes setting ambitious objectives and providing the climate, resources, and incentives for people to meet high expectations, and requires a periodic critical examination of all operations. (MSE)
Descriptors: Administrator Role, Change Strategies, College Administration, Higher Education
Senese, Diane – Information Outlook, 1997
The author argues that, in a team-based business culture where good service is a minimum and professionalism is a given, information experts need to move beyond the service era and distinguish themselves by creating an "information experience." Describes how corporate information experts can adapt to what John Naisbitt has called the…
Descriptors: Business, Change Strategies, Futures (of Society), Information Scientists
Fecso, Ronald S., Ed. – 1993
This report of the Panel on Quality Improvement in Student Financial Aid Programs examines the quality control of federal student financial aid programs covered by Title IV of the Higher Education Act of 1965 and offers recommendations calling for sweeping revisions of the present system. The report explores: (1) the quality control practices…
Descriptors: Change Strategies, Federal Aid, Federal Programs, Higher Education

Butters, Janice M.; And Others – Journal of Dental Education, 1991
A survey of 48 United States dental schools investigated the degree and type of program evaluation conducted. Results indicated a range of related activities, with evaluation and remedial action occurring in a majority of schools. However, establishment of criteria for specific quality assurance activities was found lacking. (Author/MSE)
Descriptors: Change Strategies, Dental Schools, Educational Change, Educational Quality

Fisher, James L. – Educational Record, 1993
Although the Total Quality Management (TQM) system offers an admirable goal and offers promise of organizational improvement, the process it recommends is not a panacea and may only forestall the conflict inevitably arising from decision making, individual accountability, and organizational change. The approach is being abandoned by some. (MSE)
Descriptors: Accountability, Change Strategies, College Administration, Conflict Resolution
Clark, David L. – Phi Delta Kappan, 1984
Proposes improving teacher education by reducing the number of teacher training programs, requiring graduate study for certification, raising admission and subject matter requirements, increasing funding, and creating better institutional climates including stronger links between research and practice. Briefly reviews several national reports'…
Descriptors: Academic Standards, Admission Criteria, Change Strategies, College Environment

Sands, Gene C.; Smith, Rick J. – Journal of Marketing for Higher Education, 1999
Suggestions for restructuring marketing efforts within colleges and universities stress the institution's primary profit center: student recruitment and retention. Techniques such as continuous quality improvement and implementation of a task force concept are recommended as a way of synergistically employing all the institution's assets and…
Descriptors: Change Strategies, College Administration, Colleges, Higher Education
Marchese, Ted – AAHE Bulletin, 1991
This introduction to the application of Total Quality Management (TQM) on college campuses first reviews the development and application of TQM principles in Japanese industries and recent implementation in industries and the Federal Government in the United States. Twelve principles of TQM are then identified: (1) a focus on quality; (2)…
Descriptors: Attitude Change, Attitudes, Change Strategies, Cost Effectiveness
Shafer, Barbara S.; Coate, L. Edwin – Business Officer, 1992
Benchmarking is an ongoing, systematic process for measuring and comparing work processes of one organization to those of another to identify best practices. Higher education can gain much from this technique, as industry has. The method is objective, reduces resistance to change and can lead to dramatic innovation and rapid development. (MSE)
Descriptors: Benchmarking, Change Strategies, College Administration, Comparative Analysis

Dougherty, Jennifer Dowling; And Others – 1994
Business process redesign (BPR) is a multifunctional, interdisciplinary, and strategic business improvement methodology designed to improve service, costs, and quality. This book provides a conceptual framework for institutions of higher education to shape such an improvement effort including examples of BPR activities and tools. Chapter 1…
Descriptors: Business Administration, Change Strategies, College Administration, Costs

Pellert, Ada – Higher Education Management, 1996
A University of Vienna (Austria) staff development program that emphasizes the professionalization of university teaching and management is described. The approach integrates personnel evaluation, quality assessment, and staff development, which is also linked to institutional mission and identity. A benefit of the staff development seminars has…
Descriptors: Change Strategies, College Administration, College Faculty, College Instruction

Sommers, Lucia S.; And Others – Academic Medicine, 1991
A study investigated the usefulness of a small-group management process to involve physicians and nurses in analysis of patient mix, practice patterns, and care outcomes and improvement of practice strategies. Eight studies, each on one clinical topic, were undertaken at three hospitals. Significant positive changes were observed in five of them.…
Descriptors: Change Strategies, Educational Change, Higher Education, Medical Care Evaluation

Mora, Jose-Gines; Villarreal, Enrique – Higher Education Management, 1995
A new model for financing Spanish universities is examined, looking first at the changing context of higher education in Spain and then at the structure and objectives of the model. Salient features include increased institutional autonomy, standardization of service quality, linking of costs to constituencies, implicit and explicit incentives for…
Descriptors: Change Strategies, College Administration, Educational Change, Educational Finance