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Evolution of TQM Principles and Practices at Jackson Community College.
Peer reviewed Peer reviewed
LeTarte, Clyde E.; Schwinn, Carole J. – Community College Journal of Research and Practice, 1994
Describes the Total Quality Management (TQM) effort undertaken three years ago by Jackson Community College (JCC), in Michigan. Discusses the history of JCC, its early TQM efforts, the basic tenets of TQM, steps taken by JCC to integrate TQM practices into its evaluation methods, and benefits of TQM. (MAB)
Descriptors: Administrative Principles, Change Strategies, Community Colleges, Institutional Characteristics
Total Quality Management Assessment, Teaching, and Learning: Toward a Campuswide Language and System.
Peer reviewed Peer reviewed
Jones, Jesse; Timmerman, Linda – Community College Journal of Research and Practice, 1994
Describes the processes required for ensuring a successful transition to Total Quality Management (TQM) methods of assessment, suggesting that a campuswide assessment terminology must replace the different assessment terminologies used by faculty and administration. Indicates that TQM provides an overarching philosophy about work and providing…
Descriptors: Change Strategies, College Outcomes Assessment, Community Colleges, Educational Philosophy