Focuses on three areas that can affect how well a consultant serves the client: (1) decisions, including decision making, decision makers, and lines of communication; (2) illusions, including the need to address performance improvement; and (3) models, including defining, validating, and possibly changing the model. (LRW)

Describes an instructional performance engineering model for changing ineffective instructional practices. The model postulates that attempts to change instructor practices should concentrate on instructional performance variables that can be directly influenced: information, instrumentation, and motivation. The model relates these variables to…

Presents a decision model for selecting interactive media formats to solve human performance problems in organizations. Training problems and motivational problems are discussed, change strategies and assessment of values and aptitudes are described, and case studies that apply the decision model are included. (LRW)