This article brings together the fields of action learning and operations strategy. It presents a case of action learning focused on strategic operations improvement in the extended manufacturing enterprise. As the third article in the set of explorations in this journal within the fields of action learning, operations strategy and collaborative…

Examines complexities and offers generic criticisms of three current approaches to innovation (total quality management, restructuring, reengineering). Notes difficulties and discusses specific problems related to: interrelatedness of planning, doing and evaluating; excessive time demands and paperwork; lack of balance between process and product;…

Some organizations are having difficulty with the Total Quality Management (TQM) approach. Problems appear to come from reliance on prepackaged TQM programs, large-scale, diffuse implementation, mass training programs, measurement paralysis, overemphasis on tools, process selection, outmoded reward structures, and simplistic views of change and…

A study examined the problems encountered when organizations adopt management strategies based on teamwork and total quality management (TQM) and the effectiveness of training in avoiding such problems. Survey instruments were mailed to 85 individuals involved in implementing work teams at 85 companies in 4 Missouri cities; 23 responses (27.1%…

This paper examines how the concepts of strategic planning, assessment, and Total Quality Management fit together and relate to one another in the field of higher education. Central to the explanation of how these topics are related is the Japanese philosophy of Kaizen, a driving force behind the quality improvement movement in that country. The…