Presents a case study and findings of a training needs assessment which was conducted to determine the training implications of implementing an integral system of quality assurance at the Fridley, Minnesota, plant of Onan Corporation, a manufacturer of electric generator sets and switch gear. (MBR)

Business process redesign (BPR) is a multifunctional, interdisciplinary, and strategic business improvement methodology designed to improve service, costs, and quality. This book provides a conceptual framework for institutions of higher education to shape such an improvement effort including examples of BPR activities and tools. Chapter 1…

As a consequence of the suspension of a system of yearly evaluations of individual courses with student questionnaires, the University of Leuven organised a broad consultation of the academic community focussing on what they expect from a system based on student feedback. The study revealed that this community attaches great importance to a clear…

Findings of a study of 1980-1981 award accuracy of the Basic Educational Opportunity Grants (BEOGs), or Pell Grants, are summarized. The study is the first stage of a three-stage quality control project and includes recommended corrective actions to reduce inaccuracies in the grant awards. A sample of 4,500 students were selected as representative…

Alternative management procedures are recommended that may lower the rate and magnitude of errors in the award of the Basic Educational Opportunity Grants (BEOGs), or Pell Grants. The recommendations are part of the BEOG quality control project and are based on a review of current (1980-1981) levels, distribution, and significance of error in the…