A problem in the building industry is the lack of coordination of research efforts and the time lag between the completion of research and the incorporation of the results in practice. A partial solution is attempted in this survey of current and past research dealing with innovation and other problems in the building industry and related…

Virginia Commonwealth University has implemented some pilot improvement programs using the Total Quality Management approach. These have included improvement of a personnel action processing form, creation of a campus computing service request tracking system, and development of an alumni program database. The pilot programs have taught lessons…