The purpose of this study is to investigate the integration of strategic management and quality assurance in higher education. The study presents how the value chain can be described in the strategy and quality maps, which are, respectively graphical representations of the strategic plan and the quality assurance system. The quality map is a new…

It might not have been quite what he had in mind when he said it, but Aristotle was right: good quality assurance must be a habit embedded at every level within higher education, not an isolated occurrence. But even good habits can become mere routine, in danger of being emptied of their original purpose and meaning. Periodically, review and…

High-quality care in the earliest years of life has been shown to relate to positive developmental outcomes for children, including improved early academic skills, social-emotional competencies, and cognitive functioning. Unfortunately, the early care experiences of many children are not always high quality; rather, research suggests that…

Purpose: The purpose of this paper is to present the influence of the human resource (HR) manager on the quality of service in an academic college, and the human resource management (HRM) outcomes of the process. Design/methodology/approach: The paper relates to a customer satisfaction survey. More than 120 questionnaires were completed by the…

Seven challenges in quality assurance for services for people with mental retardation include defining quality, identifying the customer, making choices real, realizing that good intentions are not enough, not applying innovations too hastily or on too large a scale, assuring quality of leadership and staff, and rediscovering common sense. (DB)

This response to previous symposium papers (EC 604 155-161) concerning regulations and quality assurance in Intermediate Care Facilities for the Mentally Retarded (ICF/MR) sees regulations as the bureaucratization of values, identifies paradoxes implicit in regulatory controls, and urges reform of the current developmental disability service…

This paper describes the process of principal licensure reform in Iowa. Upon adoption of the ISLLC standards, the state department of education required revision of all principal preparation programs to conform to state code and guidelines developed by an external review panel. This paper analyzes the review process and compares five programs that…

The purpose and direction of the Office of Student Financial Aid (OSFA) quality improvement program are described. The background and context for the Pell Grant quality control (QC) design study and the meaning of QC are reviewed. The general approach to quality improvement consists of the following elements: a strategic approach that enables OSFA…

An analysis of increases in federal regulation of student financial aid since 1959 looks at changes in both volume and substance of the regulations, and the costs of implementing them. Federal initiatives to form partnerships with institutions in managing student aid are noted, including quality assurance efforts and innovative experiments in…

This paper, written from a British perspective, looks at "new" methods of learning that are transforming higher education teaching and learning and at some issues in quality control that arise from these rapid changes. The author notes that in the past new methods have often mistakenly been hailed as the panacea of current educational problems but…

An ongoing corrective action framework for the Office of Student Financial Assistance (OSFA) is presented. Attention is directed to the formal management structure in OSFA and current initiatives to improve management, and the placement of the corrective action process in the organizational hierarchy. Four formal mechanisms needed to implement the…

This guide draws on case studies to identify lessons for small and midsized firms who wish to improve the quality of their services and facilitate change. Following an introduction, section 2 describes the context in which the research was undertaken after a needs analysis was conducted of small and midsized businesses and service providers, and…

Discussion of managed health care looks at its evolution and characteristics, implications for medical education, and the competencies needed by physicians in this new environment, including epidemiological thinking, understanding of human and organizational behavior, familiarity with information technology, quality control skills, knowledge of…

The Veterans' Administration new Primary Ambulatory Care and Education (PACE) program at the Sepulveda (California) VA Medical Center, departs from traditional VA medical education models by shifting focus of care from inpatient to outpatient settings. The program uses an interdisciplinary team approach and stresses managed primary care. Aspects…

This final report describes the Inclusion through Transdisciplinary Teaming (ITT) project, which provided support to personnel working in schools, child care centers, and Head Start programs as they designed and provided services that included young children with disabilities and their families. During its 3 years of outreach, ITT project staff…