Two broad ideas emerge from reflections on my career in global and international education: first, that my "lived experience" offers both intelligence and ignorance in terms of how I view the world; and second, that the essence of my humanity is enhanced through my identification with and sense of responsibility for fellow humans. The…

The board of Fiserv (an investment management company) has already decided to close the business no matter what. Agile Financials has agreed to buyout Fiserv and retain part of the Fiserv staff if the purchase deal closes. However, if too many of Fiserv's clients left with their accounts or if the customer satisfaction index (CSI) continued to…

Multi-campus public higher education governance systems exist in 44 of the 50 U.S. states. They include all the largest and most influential public colleges and universities in the United States, educating fully 75 percent of the nation's public sector students. Their impact is enormous. And yet, they are largely neglected and as a tool for…

This paper presents an analysis of ways in which pedagogy with information and communications technologies (ICTs) may need to adapt to accommodate to a major shift in our conceptions of knowledge and learning. A holistic approach to this analysis based on Checkland's "systems thinking" suggested changes in pedagogy needed for 21st…

While most organizations react to economic downturns by downsizing and cutting training and educational "costs," a few others thrive under adversity by engaging in innovative practices supported by extensive and creative uses of educational technology. This article examines how diverse organizations benefit from the cycles of "creative…

Summarizes the successful reengineering of business processes to take full advantage of new functionality in a vendor system upgrade at Western Iowa Tech Community College. Suggests that to truly benefit from implementing new systems or major system upgrades, an institution must streamline processes, eliminate duplication of effort, and examine…

The process used to engineer and manage major organizational change at the Virginia Polytechnic Institute and State University is described. Issues include defining change, gaining support, organizing to facilitate change, staff development, establishing project strategies, and measuring success. The role of the institution's information…

The concept of reengineering is examined as it applies to colleges and universities, with emphasis upon information technology units. Covered are the purposes, principles, and process of reengineering; organizational change; leadership; reengineering the information technology unit; and critical success factors for reengineering higher education.…

Presents a systematic approach for small colleges to plan effectively for the acquisition of information resources, i.e., computers and telecommunications, based on five recommendations: (1) assign task force to assess needs; (2) establish institutional goals; (3) identify the technology required to meet the goals; (4) determine financial…

Based on experiences at Brandeis University libraries, and findings from management literature, a discussion (with figures) is presented on the challenges faced by libraries in integrating technology and information services. Reviews reasons why change is needed, examines information services as a team-based approach, and presents management…

A group of human resource development (HRD) practitioners participated in an innovative session on managing culture in the e-workplace. The session objectives were as follows: (1) bring cultural patterns of the e-workplace to the forefront; (2) discuss the impact of culture on performance improvement in the e-workplace; and (3) share resources for…

The Digital Economic Opportunity Committee (DEOC) was created by the National Policy Association (NPA) in 2001 to confront the critical national shortage of workers with the information technology (IT) skills needed for the information age economy. The committee oversaw an 18-month workforce development research project titled Crossing the Digital…