Change initiatives in higher education are frequently guided by an institutional change management program which provides employees with a framework and set of skills to better understand problems and facilitate change at the organisational level. In this paper, we explore employee perceptions of Six Sigma as a tool for facilitating change at one…

This seminal study investigates the use of the EFQM Excellence Model[R] in the UK Further Education sector. Following initial interviews with Senior Managers and Quality Consultants, an online survey was sent to Principals and Senior Managers in all Colleges across the UK to critically investigate the relationship between the use of the Model and…

The desire to provide quality education for all Kenyan children was one of the major objectives of the struggle for independence. The government is currently implementing measures to improve the quality of education in secondary schools. The Kenya Education Staff Institute is strengthening capacities of education managers and reviewing staffing…

Since independence, the Kenyan government has demonstrated its commitment to the provision of quality secondary school education through allocation of financial resources, provision of trained teachers and establishment of quality assurance department. However, despite the substantial allocation of resources, secondary schools still face major…

This study highlights the problems facing the inspectors of education as quality assurance agents and discusses ways of solving them in order to improve the quality of education in Nigerian schools. The study adopted a qualitative method to collect data from both federal and state inspectors of education in Edo State. Data was collected from the…

The GlobaLIS Project intends to attain the globalization of Japanese library and information science (LIS) professional education by defining the requirements for internationally transparent and harmonized educational programs for LIS professionals. We asked three research questions in a stepwise manner: (1) What are the basic requirements for…

A Total Quality Management team was formed at Oregon State University to improve the quality of student information publications. The team studied the critical process in detail, identified "customers" of student information publications, defined information to be solicited from the customers, interviewed them, and gathered data for…

Presents an interview with Richard Kunkel, Executive Director of the National Council for the Accreditation of Teacher Education (NCATE) from 1984-90 (a time when NCATE was undergoing a major change). Kunkel discusses the impact of accreditation and the NCATE redesign on the improvement of the teaching profession. (SM)

The Basic Skills Agency, funded by the DfES, has been developing the use of a financial context as a way of teaching literacy and numeracy to adults. SAFE, an initiative of Toynbee Hall's Adult Advice and Education team, is dedicated to providing practical services to promote financial capability and to increase financial inclusion. Joint work…

This report summarized observations of administrators at nine colleges in the Academic Quality Consortium (AQC) who assessed the performance of their institutions using the Malcolm Baldrige criteria as a guideline. These criteria include leadership, information and analysis, strategic planning, human resource development and management, management…

Denmark's career guidance system and policies were evaluated. The review team met with policymakers and guidance practitioners in the public and private sectors, analyzed data from a national questionnaire, and reviewed pertinent documentation. The evaluation focused on the following areas: coordinating mechanisms; the role of Denmark's National…

Germany's career guidance system and policies were evaluated. Data were collected through meetings with policymakers and guidance practitioners in the public and private sectors, an analysis of data from a national questionnaire, and a review of pertinent documentation. The evaluation focused on the following areas: reviewing the role of Germany's…