Purpose: The purpose of this paper is to present the influence of the human resource (HR) manager on the quality of service in an academic college, and the human resource management (HRM) outcomes of the process. Design/methodology/approach: The paper relates to a customer satisfaction survey. More than 120 questionnaires were completed by the…

The "Child Care Bulletin" is published quarterly and includes practical, informative articles based on current literature regarding topics important to policy-makers, child care providers, and parents. The Bulletin includes short articles, tips sheets, policy updates, interviews with leaders in the child care field, information from child…

Western Europe's demand for quality higher education at lower cost is discussed. It is argued that the criteria for quality are determined by external interests, including governments looking for economic development through an improved labor market. The situations in Germany, Belgium, France, Italy, Spain, and the United Kingdom are considered.…

The most effective colleges and universities in the next few decades will be those able to adapt to a changing workforce and shifting demands of business, political, and other environments. Effective institutions will build effective management teams, create new change strategies, focus on quality, and demonstrate learning from history. (MSE)

Polish higher education is no longer a driving force for social and economic change. Barriers to reform include funding, staffing, and inefficient management. It has become necessary to enhance the role of private institutions, increase age participation, and increase income through commercialization of services. Needs include greater…

Discussion of the Australian education system gives a brief overview of the entire system, then details key developments in higher education and in the vocational education sector, including aspects of funding, international cooperation, reform and expansion, quality assurance, delivery systems, apprenticeship programs, responsiveness to the labor…

This report discusses the Malcolm Baldrige (MB) Education Criteria, the award process, and the experiences of one institution, San Juan College (New Mexico), that received an award at the state level. The Baldrige Criteria are based on 11 core values: (1) learning-centered education; (2) leadership; (3) continuous improvement and organizational…

This document contains 39 papers and 13 poster presentations from a conference on technological education and national development. The following are among the papers included: "The Future of Technological Education and Vocational Education: UNESCO's (United Nations Educational Scientific and Cultural Organization's) Perspective" (Adnan…