Descriptor
| Change Strategies | 1 |
| Communication (Thought… | 1 |
| Cooperation | 1 |
| Leadership | 1 |
| Library Administration | 1 |
| Library Personnel | 1 |
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| Organizational Climate | 1 |
| Quality Control | 1 |
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| Total Quality Management | 1 |
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| Library Administration and… | 1 |
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| Orenstein, David | 1 |
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Orenstein, David – Library Administration and Management, 1999
Considers the use of Total Quality Management (TQM) tools by library managers to develop quality relationships between staff and customers. Topics include building a shared vision, putting the needs of customers before organizational politics, cooperation between levels of employees, communication, teamwork, trust, redesigning processes and…
Descriptors: Change Strategies, Communication (Thought Transfer), Cooperation, Leadership
