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Jankowski, Janiece – Journal of Access Services, 2013
In fall of 2011 the University at Buffalo Libraries circulation department undertook Six Sigma training for the purpose of overhauling its student scheduling process. The department was able to mitigate significant staffing budgetary reductions and resource reallocations and to overcome the unique challenges of scheduling student labor for a…
Descriptors: Program Implementation, Scheduling, Library Services, Academic Libraries
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Chakraborty, Mou; English, Michael; Payne, Sharon – Journal of Access Services, 2013
Through vision, leadership, and creativity, Salisbury University's Blackwell Library transformed its access services department structurally and philosophically to better position itself to meet, and strive to exceed, today's user needs and expectations. Restructuring and the introduction of new leadership and new ideas provided the foundation for…
Descriptors: Academic Libraries, Library Services, Library Administration, Library Development
Ellern, Jill – Computers in Libraries, 2011
With information technologies' pervasive use within all departments and by all staff, libraries and library staff get their fair share of mandated projects. Knowing how to successfully operate in this kind of environment is important to the overall success of the library as a whole. What is meant by mandated project? A mandated project is a…
Descriptors: Library Personnel, Information Technology, Program Administration, Program Implementation
Metz, Ruth F. – ALA Editions, 2010
Experienced librarian and coach Ruth Metz outlines a focused and results-oriented plan for achieving the best results from staff members through a coaching style of management. Real-world examples and coaching scenarios specific to library work will help librarians: (1) Be both a coach and a player by learning the terminology and techniques; (2)…
Descriptors: Textbook Content, Coaching (Performance), Leadership Styles, Performance Technology
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Houk, Kathryn M.; Thornhill, Kate – Journal of Web Librarianship, 2013
Tufts University Hirsh Health Sciences Library created a Facebook page and a corresponding managing committee in March 2010. Facebook Page Insights data collected from the library's Facebook page were statistically analyzed to investigate patterns of user engagement. The committee hoped to improve posting practices and increase user engagement…
Descriptors: Best Practices, Health Sciences, Web 2.0 Technologies, Web Sites
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Kress, Nancy J. – Journal of Access Services, 2007
The University of Chicago's Joseph Regenstein Library Bookstacks Department has used process mapping and continuous improvement to successfully improve its overall operations. The most recent efforts focus on Lean manufacturing, an initiative centered on eliminating waste in manufacturing processes. The conversion of the Bookstacks Department from…
Descriptors: Performance Technology, Case Studies, Administrative Principles, Library Administration
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Becker, Linda K. W. – Australian Academic & Research Libraries, 2006
This is the final article in a series examining globalisation and the role of Australian librarians in internationalising library, university, and international practice in higher education. It describes case studies of Australian academic libraries in which a successful pattern for internationalisation emerged. The conclusions of the research are…
Descriptors: Academic Libraries, Foreign Countries, Librarians, Library Development
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Di Trolio, Trudi; Nelson, Erika; Ochoa, Marilyn – Journal of Access Services, 2004
The George A. Smathers Libraries of the University of Florida is currently undergoing a major renovation. Library West, the building that houses the humanities and social sciences collection, will be gutted and expanded. The collection will be moved to off-site storage and the staff will be relocated for a two-year period. The reality of these…
Descriptors: Job Satisfaction, Morale, Academic Libraries, Library Development
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Martin, Rebecca – Journal of Access Services, 2003
In 1991, the University Libraries of Northern Illinois University implemented a revised policy for renewals of library materials. Various system, staff, and patron-related concerns required the access services department to adapt to immediate demands, then to seek longterm solutions. This case study examines the initial impact of the new policy,…
Descriptors: Library Materials, Research Libraries, Library Services, Library Policy
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Turner, Deborah – Journal of Access Services, 2004
This case study examines how analyzing inaccurate referrals can provide key insights into managing change. The author analyzes what went wrong in an attempt to identify opportunities for an Access Services department to consider how it might adapt to constant change. She wishes to show how the nature of change today demands that one pay…
Descriptors: Case Studies, Change Strategies, Organizational Change, Library Services
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Somerville, Mary M.; Schader, Barbara; Huston, Malia E. – Australian Academic & Research Libraries, 2005
Library leaders promote reconsideration of organisational purposes, processes, and relationships at California Polytechnic State University in San Luis Obispo, California, USA. Systems thinking, fortified by information literacy, informs workplace changes that provide learning experiences transferable to better alignment of library outcomes with…
Descriptors: Partnerships in Education, Information Literacy, Leadership, Foreign Countries