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Developing Quality Managers and Quality Management: The Challenge to Leadership in Library Organizations.

Orenstein, David – Library Administration and Management, 1999

Considers the use of Total Quality Management (TQM) tools by library managers to develop quality relationships between staff and customers. Topics include building a shared vision, putting the needs of customers before organizational politics, cooperation between levels of employees, communication, teamwork, trust, redesigning processes and…

Descriptors: Change Strategies, Communication (Thought Transfer), Cooperation, Leadership

On Becoming Essential: An Agenda for Quality in Twenty-First Century Public Libraries.

Peer reviewed

Holt, Glen E. – Library Trends, 1996

Discusses issues of quality in public libraries in light of changes in services resulting from social and economic changes. Highlights include quality strategies, the customer service revolution, anticipating new markets, defining library values and missions, information technology, training staff for the future, funding, partnerships, and…

Descriptors: Access to Computers, Access to Information, Change Strategies, Civil Liberties

Rethinking Learner Support in Distance Education: Change and Continuity in an International Context. RoutledgeFalmer Studies in Distance Education.

Tait, Alan, Ed.; Mills, Roger, Ed. – 2003

This book contains 16 papers on learner support in distance education in an international context. The following papers are included: "Constructivism or Confucianism? We Have the Technology, Now What Shall We Do With It?" (Louise Aylward); "Exploring Informal Study Groups in a South African Teacher Education Programme" (Carol…

Descriptors: Adjustment (to Environment), Adult Education, Ancillary School Services, Change Strategies