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Ewell, Peter T. – Change, 1993
Although the Total Quality Management approach has not met with universal acceptance in higher education, it is important to look beyond first impressions and direct translation to find insights in the methodology for college administration. It is also essential to apply the methods holistically, not in a fragmentary way. (MSE)
Descriptors: Business Administration, Change Strategies, College Administration, Educational Quality
Xue, Zhiming – Business Officer, 1998
A National Association of College and University Business Officers survey of 153 institutions revealed the ways in which beginning, somewhat experienced, and experienced users of continuous quality improvement (CQI) management principles have implemented them. The three categories of implementers are profiled, and best practices are identified.…
Descriptors: Change Strategies, College Administration, Higher Education, Leadership
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Fisher, James L. – Educational Record, 1993
Although the Total Quality Management (TQM) system offers an admirable goal and offers promise of organizational improvement, the process it recommends is not a panacea and may only forestall the conflict inevitably arising from decision making, individual accountability, and organizational change. The approach is being abandoned by some. (MSE)
Descriptors: Accountability, Change Strategies, College Administration, Conflict Resolution
McLaughlin, Gerald W.; Snyder, Julie K. – 1992
This paper describes the application of a Total Quality Management strategy called Plan-Do-Check-Act (PDCA) to the projects and activities of an institutional research office at the Virginia Polytechnic Institute and State University. PDCA is a cycle designed to facilitate incremental continual improvement through change. The specific steps are…
Descriptors: Change Strategies, College Administration, Higher Education, Institutional Research
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Winter, Robert S. – New Directions for Institutional Research, 1993
The experience of the University of Illinois at Chicago in learning about the Total Quality Management approach and applying it to the institution are outlined. Four distinct stages of change were identified: awareness creation; establishment of initial teams; development of infrastructure for quality improvement (QI); and institutionalizing the…
Descriptors: Case Studies, Change Strategies, Educational Quality, Higher Education
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Coate, Edwin – Higher Education, 1993
A discussion of the implementation of the Total Quality Management approach at Oregon State University over a number of years describes the planning process, steps and issues in implementation, specific results achieved, obstacles encountered, and lessons learned in the process. (MSE)
Descriptors: Change Strategies, College Administration, Higher Education, Management Development
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Bryan, William A. – New Directions for Student Services, 1996
Provides a general overview of Total Quality Management (TQM) and explains why there is pressure for change in higher education institutions. Defines TQM and the various themes, tools, and beliefs that make it different from other management approaches. Presents 14 principles and how they might be applied to student affairs. (RJM)
Descriptors: Change Strategies, College Administration, Educational Change, Higher Education
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LeTarte, Clyde E.; Schwinn, Carole J. – Community College Journal of Research and Practice, 1994
Describes the Total Quality Management (TQM) effort undertaken three years ago by Jackson Community College (JCC), in Michigan. Discusses the history of JCC, its early TQM efforts, the basic tenets of TQM, steps taken by JCC to integrate TQM practices into its evaluation methods, and benefits of TQM. (MAB)
Descriptors: Administrative Principles, Change Strategies, Community Colleges, Institutional Characteristics
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Howard, Nancy Lee – New Directions for Student Services, 1996
Explores the key benefits and costs of implementing Total Quality Management (TQM) in student affairs. Discusses the experiences of early innovators and uses specific criteria to analyze TQM. Outlines effects on financial aid, costs, goal achievement, time and resource commitment, long-term focus, leaders as models, and clarity of mission. (RJM)
Descriptors: Change Strategies, College Administration, Educational Change, Higher Education
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Brigham, Steven E. – Change, 1993
Before higher education proceeds further with its use of the Total Quality Management (TQM) approach, it should examine TQM mistakes and accomplishments by previous users in the business sector, then create its own model for appropriate and effective TQM application. (MSE)
Descriptors: Administrator Attitudes, Business Administration, Change Strategies, College Administration
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Liebmann, Jeffrey D. – New Directions for Institutional Research, 1993
During a time of administrative reorganization at the University of Pittsburgh (Pennsylvania), the efforts of a team preparing to implement the Total Quality Management approach were suspended. Problems encountered included flaws in organizational structure, insufficient communication, hidden agendas, deteriorating relationships, limited…
Descriptors: Case Studies, Change Strategies, Educational Quality, Higher Education
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Godbey, Galen – Educational Record, 1993
The market environment for higher education is being shaped by developments in technology, business practices, partnerships between education and industry, and adoption of Total Quality Management principles. Shrewd college administrators will combine competitiveness and cooperation to maintain or enhance their institutions' distinctiveness in the…
Descriptors: Change Strategies, College Administration, Competition, Cooperation
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Walter, Pam – New Directions for Institutional Research, 1993
At Rio Salado Community College (Arizona), project documentation is the final step in the continuous improvement cycle. This stage is very important because it assists others in understanding the work the team has done and documents in detail when, where, how, and why process changes were made. (MSE)
Descriptors: Case Studies, Change Strategies, College Administration, Educational Quality
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Doherty, Geoffery D. – Higher Education, 1993
This case study describes why the University of Wolverhampton (England) decided to adopt the Total Quality Management approach to institutional administration, then to develop a quality assurance system to conform to an international quality standard. It chronicles two phases of program development/implementation and assesses successes and…
Descriptors: Change Strategies, College Administration, Foreign Countries, Higher Education
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Gilbert, James P.; And Others – Innovative Higher Education, 1993
A systematic, institutional approach to continuous improvement in college instruction is outlined, based on the four main elements of Total Quality Management: quality defined by customer; top leadership responsibility; systematic analysis of work processes; and continuous quality improvement throughout the organization. Definitions and dimensions…
Descriptors: Change Strategies, Classroom Communication, Classroom Environment, Classroom Techniques
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