This Problem of Practice study explored and synthesized the lived experiences of specialized project managers as they grappled with the challenges of aligning technical and people-centric change. For these individuals within a fast-growing organization in a complex and rapidly evolving higher-education marketplace change is mandatory and…

The board of Fiserv (an investment management company) has already decided to close the business no matter what. Agile Financials has agreed to buyout Fiserv and retain part of the Fiserv staff if the purchase deal closes. However, if too many of Fiserv's clients left with their accounts or if the customer satisfaction index (CSI) continued to…

Using a stratified random sample and real-time virtual focus group sessions, we evaluated the regional administrative model, addressing personnel supervision, program direction, financial management, and administrative leadership. We concluded that the regional administrative model remains a highly charged topic, there is no common understanding…

The ability to think in terms of a system is critical to achieving common direction, alignment, and commitment in highly distributed health systems. In Canada, provincial and territorial ministries of health provide leadership on the direction of health reform while leadership to align system levels is determined by a far more distributed group of…

What does it take to transform a large, bureaucratic institution with a fractured culture and a compliance orientation into a nurturing, collaborative, vision-directed organization? In 2017, the California Department of Education's Expanded Learning Division (after-school and summer programs) took a radically different approach by cultivating the…

When it comes to project management, the IT department is typically its own worst enemy. When project requests are pushed through the budgeting process by different departments, it's up to IT to make them all work. The staff is required to be "heroic" to get the project load done. People get to work over weekends and postpone their vacations. The…

For colleges seeking to improve student outcomes, new technologies often appear to hold the promise of transformative change. Across the country, colleges are using technological tools to enhance reform efforts related to how they teach, how they provide supports to students, and how they guide students through programs of study. In order for…

While the use of analytics to promote student success is gaining in popularity, basic questions about what IPAS is and the issues institutions face during implementation and integration. The "IPAS Implementation Handbook" catalogs the experiences, observations, and practical advice from 19 institutions engaged in IPAS implementation…

State education agencies (SEAs) are under fire and face new expectations from all sides. The federal government, state legislatures and governors, and citizens themselves are calling upon the SEA to do "more"--more to improve outcomes for students, more to close the achievement gap, and more to meet the diverse instructional needs of students.…

A series of unprecedented scandals has eroded confidence in big-time sports, increasing the appetite for change. Some critics have a tough time seeing the NCAA as a savior; they say the real problem is the NCAA structure itself, which allows athletes to generate billions of dollars for colleges while earning no compensation themselves. Mark A.…

Facing a collection of challenges, how can the Shanghai cooperation organisation (SCO) use technology to help improve cohesion, cope with enlargement, manage relations better with external parties, develop resources, advance economic cooperation between members, improve their speed of decision making and upgrade their quality of decision…

With the era of control ending for campus IT organizations, leaders need to learn to use some known management approaches and methods in radically different ways. In this article, the author begins with some examples of how technology change, organizational change, and contextual change are eroding centralized control over campus information…

The Social Security Disability Insurance (SSDI) program is growing at an unsustainable pace. Over the past 40 years the number of disabled worker beneficiaries has increased nearly sixfold, rising from 1.5 million in 1970 to 8.2 million in 2010. Rapid growth in the rolls has put increasing pressure on program finances. The rapid rise in SSDI…

During my 45 years as an academic, I have followed the admonition sometimes attributed to the legendary Jedi warrior Obi-Wan Kenobe that political scientists should "use [their] power for good and not for evil." In this spirit, I have devoted substantial portions of my career to public service by providing strategic advice and campaign management…

Adding the position Lead Instructional Designer (LID) will help an educational company or school district to work with principals and instructional designers to implement better instructional design strategies. This type of change creates more jobs and takes added pressure away from schools. The vision is to create better customer service to the…