Higher education is undergoing great changes that require universities to adapt quickly, and making these changes can be difficult. One discipline that can aid in executing change is project management, which has developed a set of clear processes and strategies for completing initiatives quickly and effectively. Several authors have identified…

Globalization in the 21st century has brought innumerable challenges and opportunities to universities and countries. Universities are primarily concerned with how to ensure the quality of their education and how to boost their local and global competitiveness. The pressure from both international competition and public accountability on…

In view of the Bologna ministerial conference to be held in April 2012 in Bucharest, ENQA organised a seminar in September 2011 on Quality Assurance of Joint Programmes in collaboration with the Austrian Accreditation Council (OAR). The purpose of this seminar was twofold: first, to analyse the experience already gained in quality assurance of…

High-quality care in the earliest years of life has been shown to relate to positive developmental outcomes for children, including improved early academic skills, social-emotional competencies, and cognitive functioning. Unfortunately, the early care experiences of many children are not always high quality; rather, research suggests that…

In their search for new ways to assess their agencies' success in working with children and families, child welfare administrators and senior managers are increasingly seeking regular and reliable sources of information that help them evaluate agency performance, make ongoing decisions, and provide an accurate picture for agency staff and external…

The article examines harmonization of higher education as an prerequisite of improvement of study quality in Lithuania. It overviews the development of higher education and criteria of university and higher non-university study programmes. An assumption is made that higher university and higher non-university studies are poorly harmonized and the…

A survey of 48 United States dental schools investigated the degree and type of program evaluation conducted. Results indicated a range of related activities, with evaluation and remedial action occurring in a majority of schools. However, establishment of criteria for specific quality assurance activities was found lacking. (Author/MSE)

This paper describes the application of a Total Quality Management strategy called Plan-Do-Check-Act (PDCA) to the projects and activities of an institutional research office at the Virginia Polytechnic Institute and State University. PDCA is a cycle designed to facilitate incremental continual improvement through change. The specific steps are…

Reports on a five-year ethnographic, longitudinal study of a British higher education college during a process of change in quality assurance. Identifies tensions experienced during the process and stresses the influence of context, the unpredictability of change, and the lack of simple prescriptions for managing change projects. (DB)

This paper describes the process of principal licensure reform in Iowa. Upon adoption of the ISLLC standards, the state department of education required revision of all principal preparation programs to conform to state code and guidelines developed by an external review panel. This paper analyzes the review process and compares five programs that…

The purpose and direction of the Office of Student Financial Aid (OSFA) quality improvement program are described. The background and context for the Pell Grant quality control (QC) design study and the meaning of QC are reviewed. The general approach to quality improvement consists of the following elements: a strategic approach that enables OSFA…

Recent experiences of manufacturing and commercial service industries provide insights to college facilities managers for combining downsizing with quality improvement. The Service Excellence Model emphasizes creation of shared responsibility, focus on core service processes, empowerment of cross-functional process-improvement teams, performance…

A Total Quality Management team was formed at Oregon State University to improve the quality of student information publications. The team studied the critical process in detail, identified "customers" of student information publications, defined information to be solicited from the customers, interviewed them, and gathered data for…

An ongoing corrective action framework for the Office of Student Financial Assistance (OSFA) is presented. Attention is directed to the formal management structure in OSFA and current initiatives to improve management, and the placement of the corrective action process in the organizational hierarchy. Four formal mechanisms needed to implement the…

This handbook provides suggestions about quality control procedures that will enable Teacher Corps project personnel to assess the effects and success of educational products, practices, and other outputs prior to dissemination. Two assessment processes are outlined. The first, review, is the collegial ongoing process for Teacher Corps project…