The study measured the managerial aspirations of 60 females enrolled in postsecondary clerical courses. Results indicate that the majority are interested in a career involving some level of management. Students knew little about activities involved in the managerial process, supporting the inclusion of management studies within the clerical…

This manual is concerned with the tasks and training needs of front office personnel in hotels. After discussion of selection and qualifications of such personnel, the perfect receptionist is described in terms of personality, appearance, and deportment. Then follows a detailed listing of tasks--basic tasks, such as reception, bookkeeping, cash,…

The introduction to this book discusses the development in commercial and clerical training since the Industrial Training Act, in particular the approach made by the Industrial Training Boards, and by the Central Training Council through its publication, "Training for Commerce and the Office." The main body of the publication analyzes a…

A comparison was made of the division of responsibility for preparation of workers for employment as between private and public institutions in France, Great Britain, Italy, and West Germany. First, the effects of the Industrial Revolution on job qualifications, apprenticeship, and secondary education were noted. Next, postwar changes and trends…

A survey was made of training programs for younger office employees in Great Britian and other European countries; employees were categorized as secretaries, typists, machine operators, cashiers, clerks, and professional trainees. In Britain, just over 8% of the under-21 age group were receiving formal training; about 7% were getting day release;…

This publication is part of the study materials for the distance education course, Adults Learning: The Changing Workplace B, in the Open Campus Program at Deakin University. Section 1 looks mostly at male-dominated trades work and at some historical modes of the flexing of political muscle in struggles over the definition of work and skill. It…