Describes a study conducted to identify and prioritize the competencies that will be required of clerical personnel who will be working in automated offices of the future. Competencies that should be included in all business and office education curricula include communication and language skills, office automation skills, management skills, and…

The author states that clerical workers will be the next major labor group to be organized. He says that clerical educators have two responsibilities: (1) to include instructional content that speaks to the topic of unions and (2) to become very familiar with the basic content and related issues. (CH)