Responses from 55 personnel directors of Fortune 500 companies (15%) found that clerical office professionals should have knowledge of and be able to use facsimile, voice mail, and electronic mail. They recommended that educators and employers form an alliance to ensure that relevant telecommunications concepts are taught. (JOW)

This study was conducted to determine whether previous findings in role perception studies could be extended to a sample of clerical and secretarial employees. Three hypotheses testing the ambiguity-satisfaction relationship and the moderating effects of cohesiveness and degree of routinization in role requirements were examined. (Author/CT)

Interviews with 6 managers and 18 nonmanagers in clerical-administrative positions indicated the following: (1) they saw their role as either intelligent support, technical, advisor, or multiskilled pivotal employee; (2) duties depended on relationships with other workers; and (3) nonmanagers had a narrower vision of competence. (SK)

Topics discussed include a description of word processing, career paths and duties of workers, qualifications, and the present and future status of the word processing specialist and administrative secretary. (TA)

Thirty-seven employers of clerical personnel were surveyed to determine necessary skills, education, and experience for the positions of clerk/receptionist, clerk/stenographer, secretary, and administrative assistant. The results suggest that at least a high school diploma, typing speed, and one-two years of experience are considered necessary by…

Examination of production jobs in 93 manufacturing firms (1978-86) and clerical jobs in 211 firms (1978-88) suggests (1) significant upskilling within most production jobs; (2) in clerical jobs, an even split between raised and lowered skill levels; and (3) decreasing skill levels associated with office automation. (SK)

As many organizations restructure, the role of support staff is also changing. Secretaries are under increased workloads and are assuming duties previously performed by management, such as budgeting, project coordination, and public relations. According to Professional Secretaries International, only 31% of its members bore the title "secretary"…

An employer survey was conducted by California's Crafton Hills College (CHC) to determine the skills, aptitudes, or personal qualities potential employers most wanted to see in applicants for clerical/secretarial positions. Questionnaires were distributed and personal interviews conducted with 50 supervisors, selected to represent typical…

In 1982-83, a study was conducted to investigate the technical skills and knowledge needed for employment in entry-level secretarial/clerical occupations in the business community of Allegheny County, Pennsylvania, and to determine the current and perceived future status of word processing approaches in local firms. A survey instrument was mailed…

The booklet describes business and office occupations related to management (including personnel), records planning and control, clerical and secretarial jobs, owning your own business, and the teaching of business subjects. For each occupation, duties are outlined and working conditions discussed. Techniques used to complete the job descriptions…

This document contains the occupational duty/task lists for two occupations in the word processing series. Each occupation is divided into 9 or 10 duties. A separate page for each duty in the occupation lists the tasks in that duty along with its code number and columns to indicate whether that particular duty has been taught and to provide space…

This study examines qualifications available to initial entrants to tertiary sector/clerical and commercial occupations in three CEDEFOP (European Centre for the Development of Vocational Training) member states--the United Kingdom, France, and West Germany. (The goal is to ascertain the feasibility of establishing equivalence of qualifications…

The purposes of this study were to determine the occupational opportunities for which high school graduates can qualify in the field of digital computer installations, the knowledges and skills needed for employment, the training needed, the pattern of advancement, the effect of automatic coding, and significant recent developments. Sixty-nine…