It was investigated how domain-specific knowledge, fluid intelligence, vocational interest and work-related self-efficacy predicted domain-specific problem-solving performance in the field of office work. The participants included 100 German VET (vocational education and training) students nearing the end of a 3-year apprenticeship program as an…

Occupations differ in their prestige, but little research has examined how workers manage working in a low-prestige occupation. This case study with retail-clerk apprentices in Switzerland uncovers the identity strategies the apprentices employ to help them normalise the situation they find themselves in: they are learning an occupation that is…

This review-specific protocol guides the review of research that informs the What Works Clearinghouse (WWC) intervention reports in the Children and Students with an Autism Spectrum Disorder topic area. The review-specific protocol is used in conjunction with the "WWC Procedures and Standards Handbook" (version 3.0). This review focuses…

Through the implementation of the Word Processing/Administrative Support Movement, the use of production and quality controls, together with the development of a performance measurement system using MTM-Standard Data, secretarial performance can be increased to up to ten times that of the traditional seccretary. (KP)

A survey of 429 secretarial/clerical trainers received 191 responses emphasizing that postsecondary office systems curricula should focus on communication and human relations skills, technology-related applications, telephone techniques, transcription, and keyboarding accuracy. (SK)

This study examined the extent to which high school office occupations students developed job-related reading skills, particularly proofreading, verifying, and comprehending detail. The study revealed definite weaknesses in development of these skills required for effective job performance. (SK)

Topics discussed include a description of word processing, career paths and duties of workers, qualifications, and the present and future status of the word processing specialist and administrative secretary. (TA)

Examination of production jobs in 93 manufacturing firms (1978-86) and clerical jobs in 211 firms (1978-88) suggests (1) significant upskilling within most production jobs; (2) in clerical jobs, an even split between raised and lowered skill levels; and (3) decreasing skill levels associated with office automation. (SK)

A sample of 576 clerical workers completed occupational inventory booklets showing tasks performed and the time spent performing them. In addition, clerical workers, supervisors, and business teachers rated the learning difficulty of each task. The catalog of performance objectives prepared from the data can be used to develop career-relevant…

This paper describes some mathematical situations met by young people in the first year or two of their work as junior clerks or business technicians. These are compared and contrasted with the engineering side of industry, with discussion of some possible implications for schools. (Author/MK)

Describes a study conducted to identify and prioritize the competencies that will be required of clerical personnel who will be working in automated offices of the future. Competencies that should be included in all business and office education curricula include communication and language skills, office automation skills, management skills, and…

This handbook for elementary and intermediate accounting is intended for teaching the basics of recording and calculating business transactions to students preparing to be accounting clerks. The guide begins with a description of the 2-semester course, a list of competencies to be developed, and the terminal objectives. The course outline for…

When knowledge, skills, and abilities of four job classes (secretarial/clerical, managerial/administrative, professional/technical, service) were identified, 68% of those determined important for managerial/administrative were also important for secretarial/clerical. Job analysis proved useful in identifying possible career paths, and potential…

A 16-week, 600-hour Office Skills Training curriculum for limited English proficient (LEP) adults is presented. The course is divided equally between the vocational training component and the language component. It is recommended that students have an intermediate level of English language proficiency, but no experience in typing or filing is…