A successful clerical job training program at Blue Cross-Blue Shield, in Newark, New Jersey, for disadvantaged Negro women over 18 is described. Two charts (trainee background data and employee ratings) are included. (LY)

Designed for a 6-day training session, this manual includes a 27-item reading list of references for letterwriting (five of them government publications), detailed instruction, and nine examples of good letters. Examples and exercises are provided on how to write as you talk, good and poor opening sentences, coherence, transitions and linking…

The guide is one of the outcomes of an experimental research and demonstration program to develop a system for training mothers on welfare in office skills leading to such positions as secretaries, clerk-typists, office machine operators, and similar jobs. The program was funded for two years (May 1, 1968--April 30, 1970) by the Social and…

An assessment task in which clerical occupations students prepare a report on setting up an office aligns with Australia's competency-based curriculum and national assessments of competence. In this holistic approach, learners research and discuss the problem and draw on personal experience as well as classroom learning. (SK)

The student materials present exercises designed to simulate the job performed by a clerk-typist. The content of the course covers job instructions, form letters, a rough draft business report, invoices, purchase requisition, purchase order, telephone conversation, and rating scale--telephone personality. Also included in the document are a…

An employer survey was conducted by California's Crafton Hills College (CHC) to determine the skills, aptitudes, or personal qualities potential employers most wanted to see in applicants for clerical/secretarial positions. Questionnaires were distributed and personal interviews conducted with 50 supervisors, selected to represent typical…

Two courses, Word Processing Concepts and Word Processing Workshop, are described as part of a proposed outline for a one-year certificate program in word processing (WP) to be offered at Nassau Community College. The other courses in the program are: first semester--intermediate typing, introduction to business, data processing, and English…

The student materials present exercises designed to simulate the job performed by a cashier/accounts receivable clerk. The content of the course covers job instructions, writing receipts, proving cash, customer accounts, preparing statements, and schedule of accounts receivable. Also included in the document are a pretest and post test for the…

This manual is concerned with the tasks and training needs of front office personnel in hotels. After discussion of selection and qualifications of such personnel, the perfect receptionist is described in terms of personality, appearance, and deportment. Then follows a detailed listing of tasks--basic tasks, such as reception, bookkeeping, cash,…

A project coordinated through Job Training Partnership Act programs and local educational organizations in Clermont and Warren Counties of Ohio attempted to identify persons in the clerical field who were unemployed or whose employment opportunities were limited by a lack of technological skills. A commercially developed assessment was used with…

The Civil Service College in San Francisco provides preentry level training, inservice training, and promotional training for public employment. The free classes are open to the general public and cover five curriculum areas: supervision and management, clerical and secretarial, communication, community service, and technical. (MB)

A study was undertaken to determine the operational reading levels and skills of beginning office employees and to compare the readability of classroom and on-the-job materials. Clerks and secretaries who had been employed for two years or less were observed and interviewed to collect the data. Statistical analysis revealed that secretaries read…

The paper describes a data-based vocational curriculum for multiple handicapped adolescents and young adults with cerebral palsy. Three care studies illustrate the different types of curricula that may lead to employment in the areas of micrographics filming, computer skill, and clerical work. The approach incorporates a task analysis orientation…

Implicit in the human capital approach of 20th-century educational rhetoric in Australia was the belief that schools imparted vocationally useful cognitive skills beyond basic literacy and numeracy. These skills were believed to be transferable to the workplace and to increase the productivity of the individual to the benefit of society. For…