Suggested units of study to guide the choice of curriculum in office occupations education are communication skills, filing, mail, reprographics, payroll, and banking. (SK)

The secretarial service at Iona College is located in the administration building and is linked to most of the 16 buildings on campus through seven IBM recorders connected to a telephone input system. A professor simply dials a designated telephone number, is automatically connected to an available recorder, and proceeds to dictate. This system…

Through the implementation of the Word Processing/Administrative Support Movement, the use of production and quality controls, together with the development of a performance measurement system using MTM-Standard Data, secretarial performance can be increased to up to ten times that of the traditional seccretary. (KP)

A survey of 429 secretarial/clerical trainers received 191 responses emphasizing that postsecondary office systems curricula should focus on communication and human relations skills, technology-related applications, telephone techniques, transcription, and keyboarding accuracy. (SK)

This study examined the extent to which high school office occupations students developed job-related reading skills, particularly proofreading, verifying, and comprehending detail. The study revealed definite weaknesses in development of these skills required for effective job performance. (SK)

This study was conducted to determine whether previous findings in role perception studies could be extended to a sample of clerical and secretarial employees. Three hypotheses testing the ambiguity-satisfaction relationship and the moderating effects of cohesiveness and degree of routinization in role requirements were examined. (Author/CT)

Interviews with nine clerical/support staff in a university extension department show how higher education has neglected valuable constituency of learners by restrictively defining and poorly supporting professional development for support staff. As a learning organization, the university should encourage and develop all employees. (SK)

Discusses new hardware and software that can help persons with visual impairments perform secretarial duties. (CH)

Topics discussed include a description of word processing, career paths and duties of workers, qualifications, and the present and future status of the word processing specialist and administrative secretary. (TA)

Reports on a study that projects that technology will not cause clerical staff displacement during the next 10 years, but it may produce difficulties for persons looking for new jobs who have no experience with technology. Includes panel recommendations. (CH)

As many organizations restructure, the role of support staff is also changing. Secretaries are under increased workloads and are assuming duties previously performed by management, such as budgeting, project coordination, and public relations. According to Professional Secretaries International, only 31% of its members bore the title "secretary"…

Designed for a 6-day training session, this manual includes a 27-item reading list of references for letterwriting (five of them government publications), detailed instruction, and nine examples of good letters. Examples and exercises are provided on how to write as you talk, good and poor opening sentences, coherence, transitions and linking…

A sample of 576 clerical workers completed occupational inventory booklets showing tasks performed and the time spent performing them. In addition, clerical workers, supervisors, and business teachers rated the learning difficulty of each task. The catalog of performance objectives prepared from the data can be used to develop career-relevant…

This document consists of nineteen task simulations designed for use in developing the office skills of business education students. Each task simulation unit includes a description of the task, procedures for performing the task, and a listing of materials needed to perform the task. The task simulations included cover: (1) folding and inserting…