Thirty-seven employers of clerical personnel were surveyed to determine necessary skills, education, and experience for the positions of clerk/receptionist, clerk/stenographer, secretary, and administrative assistant. The results suggest that at least a high school diploma, typing speed, and one-two years of experience are considered necessary by…

Three experiments were conducted with 91 male and 91 female university students to assess sex differences in performance on speeded matching tests and theory on same-different judgments. Results are interpreted via the dual-process hypothesis of same-difference judgments with sex differences explained in terms of serial comparison processes rather…

Examination of production jobs in 93 manufacturing firms (1978-86) and clerical jobs in 211 firms (1978-88) suggests (1) significant upskilling within most production jobs; (2) in clerical jobs, an even split between raised and lowered skill levels; and (3) decreasing skill levels associated with office automation. (SK)

As many organizations restructure, the role of support staff is also changing. Secretaries are under increased workloads and are assuming duties previously performed by management, such as budgeting, project coordination, and public relations. According to Professional Secretaries International, only 31% of its members bore the title "secretary"…

This study examines the relationship of clerical workers' ability level, as measured by the School and College Ability Test, and measures of employee satisfactoriness and job satisfaction. Ability level was not related to satisfactoriness, but was inversely related to job satisfaction. (SJL)

A first step toward thinking about job design issues involves consideration of three questions. They are (1) what kinds of changes occur when electronic tools are adopted in the workplace?, (2) whose jobs change and how?, and (3) who plays a role in job design? Answers can be drawn from data and observations from two Rand Corporation studies…

The here-and-there approach to teaching and evaluating business and office skills will teach the skills, but training the totally competent office employee can best be accomplished by integrating and evaluating those skills as the business and office graduate will find them on the job--as a total performance. (Author/BP)

Supporting performance objective 4 of the V-TECS (Vocational-Technical Education Consortium of States) Secretarial Catalog, both a set of student materials and an instructor's manual on planning work, establishing priorities, and carrying out the work in an orderly fashion are included in this packet. (The packet is the first in a set of three on…

The Oklahoma State Board of Education prepared this handbook to serve as a guide for local board presidents, clerks, and secretaries in recording the minutes of school board meetings. The information that is compiled and presented was gleaned from reference books listed in the bibliography. Chapters of the guide describe board of education…

Word processing, a system for improved communication through the use of skilled personnel, revised procedures, and automated equipment, is creating new jobs and changing traditional ones. This pamphlet, intended for business managers and educators, was created to present information concerning new office structures, job descriptions, and career…

THE STUDY MATERIALS IN THIS BOOK FOLLOW CLOSELY THE FORMAT AND CONTENT OF THE CLERK-CARRIER EXAMINATION (ADDRESS CHECKING TEST AND FOLLOWING INSTRUCTIONS TEST). THERE ARE STEP-BY-STEP DIRECTIONS, TESTS FOLLOWED BY CORRECT ANSWERS, AND REPRODUCTIONS OF FORMS THE CANDIDATE WILL BE ASKED TO FILL OUT WHEN APPLYING FOR A CLERK-CARRIER POSITION…

The document briefly presents career information in the field of aerospace industry. Employment exists in three areas: (1) professional and technical occupations in research and development (engineers, scientists, and technicians); (2) administrative, clerical, and related occupations (engineers, scientists, technicians, clerks, secretaries,…

Designed for a 6-day training session, this manual includes a 27-item reading list of references for letterwriting (five of them government publications), detailed instruction, and nine examples of good letters. Examples and exercises are provided on how to write as you talk, good and poor opening sentences, coherence, transitions and linking…