Shifting nature of office work suggests that an urban junior college business program should continue to provide for high level of skills, but should reflect a shift in focus by providing for administrative office management through programs for the office technician, executive assistant secretary, and professional typist. (Editor)

This study analyzed attitudes of office personnel toward advanced office technology, measuring attitudes of five job categories and using 18 demographic factors. Clerical staff had significantly more negative attitudes than secretaries, systems analysts, first-line managers, or middle managers. Findings supported concept training, participative…

This study was conducted to determine whether previous findings in role perception studies could be extended to a sample of clerical and secretarial employees. Three hypotheses testing the ambiguity-satisfaction relationship and the moderating effects of cohesiveness and degree of routinization in role requirements were examined. (Author/CT)

Responses form 408 of 673 administrative support personnel at 6 financial institutions revealed a large percentage proficient only in text-related computer technology; few could use spreadsheet, database, or graphics applications. Higher skill levels correlated with perceptions of job enrichment. It appears information technology is not being used…

A sample of 576 clerical workers completed occupational inventory booklets showing tasks performed and the time spent performing them. In addition, clerical workers, supervisors, and business teachers rated the learning difficulty of each task. The catalog of performance objectives prepared from the data can be used to develop career-relevant…

Rapid installation of word processing systems by organizations challenges educators to produce secretarial and managerial personnel with new skills and knowledge, aware of new career paths (administrative secretary, correspondence secretary); with or without automatic equipment, these can best be learned in established courses where basic skills…

Based on data collected to measure work values and perceptions of problems by married women, aged twenty to thirty-four, in the dual role of homemaker and clerical employee, the author presents findings from analyses of the relationships among work values, demographic and biographical variables, and problem perceptions. (MF)

A study was undertaken to learn about the work behaviors of urban business education students and clerical workers and about the nature of the office work environment. Results indicated that the two groups had similar work values and job perceptions, and that the satisfaction of intrinsic needs was deemed important. (Author/JOW)