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| Training | 2 |
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| Smith, Judson | 1 |
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Training, 1982
Ths U.S. Training Census and Trends Report reveals that general office, clerical, and production employees in American organizations are the least likely to receive any training. First-line supervisors and customer service representatives receive the most structured in-house and/or outside training. (SK)
Descriptors: Clerical Workers, Industrial Personnel, National Surveys, Professional Personnel
Smith, Judson – Training, 1979
Some suggestions for training office clerical employees to help them become more productive are outlined; suggestions are based on observing problem areas that can be improved by training and treating clerical workers as important members of the team. (MF)
Descriptors: Business Skills, Clerical Workers, Guidelines, Inplant Programs
